Client Manager - Future Opportunity - Contract

Encore Field Marketing Solutions Inc.•Oakville, ON

2d•CA$80,000 - CA$90,000•Hybrid

About The Position

Encore is seeking a Client Manager for a 6-month contract with the possibility of extension. This role serves as the primary day-to-day contact for national CPG clients, connecting them with Encore's field team and internal support functions. The objective is to ensure programs run smoothly, meet deadlines, and provide accurate reporting. This is a fast-paced, detail-oriented position requiring the ability to troubleshoot data discrepancies and present executive summaries to clients.

Requirements

3+ years of experience in client services, account/program management, or field marketing operations, ideally in a retail or CPG environment
Experience managing or supporting a field team
Comfort working across multiple reporting and data platforms; strong attention to detail when reconciling data
Experience coordinating scheduling, coverage, and territory management
Strong analytical and organizational skills
Highly effective verbal and written communication skills, including preparing client-facing updates and summaries
Detail-oriented and organized
Solutions-oriented
Intellectually curious
Self-motivated
Receptive
Assertive
Driven
Continuously challenging yourself
Having business maturity, professional

Nice To Haves

Experience supporting payroll, timekeeping, or HR administrative processes is an asset
You believe in winning
You bring passion and innovative thinking that will deliver results
You believe that the words ‘work’ and ‘fun’ belong in the same sentence

Responsibilities

Serve as the primary connection between clients, internal teams, and the field leadership team
Manage client expectations, meetings, field visits, escalations, and follow-ups
Share program updates and executive summaries with client contacts
Update and maintain reports based on each client's requirements
Manage the field team alongside Field Managers and Team Leads
Proactively assess the team's concerns and build processes that support both internal and client expectations
Communicate updates, client priorities, and process changes to the team
Monitor performance, coach employees, address issues, and recognize achievements
Assign stores based on geography and client targets
Monitor weekly and monthly completion
Resolve missed visits, suppressions, store-list errors, and territory gaps
Reconcile data across internal reporting platforms
Analyze coverage and quality results
Review reports and investigate data discrepancies
Manage training courses and materials on the learning management system
Manage documents and playlists in the document management system
Troubleshoot access, syncing, missing surveys, uploads, and reporting issues
Work with the technology team on system updates and improvements
Review calls, submitted hours, and investigate discrepancies
Coordinate corrections with IT and HR
Identify recurring errors, maintain an issue log, and coordinate corrective action
Reinforce quality standards through coaching, training, and field observations