Client Manager

Marsh McLennan•San Francisco, CA

2d•Hybrid

About The Position

Mercer is seeking a talented individual to join their Region Market Development team as a Client Manager, based in the San Francisco office. This hybrid role requires working at least three days a week in the office or at client sites. The Client Manager will be responsible for managing a portfolio of large/jumbo client accounts (5,000+ employees), establishing trusted advisor relationships with Northern California clients, working with top-tier consulting talent across Mercer’s Practices, and driving revenue growth. The role involves establishing internal and external networks, generating new business opportunities, and collaborating with Mercer consultants and thought leaders to design strategic growth plans and engage C-suite executives in client and prospect organizations. Mercer is a business of Marsh McLennan, a global leader in risk, reinsurance, capital, people, and investments, advising clients in 130 countries with over 95,000 colleagues. Marsh McLennan is committed to a diverse, inclusive, and flexible work environment, embracing hybrid work with a requirement of at least three days per week in the office or on client sites.

Requirements

Bachelor's degree
Minimum of 10 years of experience in a consulting environment, with demonstrated success in client management.
Strong project management, financial acumen, and communication skills.
Ability to understand and respond to client business needs, priorities, and industry environments.
Experience consulting or selling Health & Benefits, Wealth/Investment or Career solutions to large corporate/institutional clients

Nice To Haves

Experience in engaging with C-suite and senior-level executives across HR, Finance, and IT sectors.
Proven ability to build and expand buyer hubs, enhancing strategic relationships.
Strong business acumen and a proactive approach to problem-solving and solution architecture.

Responsibilities

Manage a portfolio of large/jumbo client accounts (5,000+ employees), ensuring client satisfaction and addressing escalated issues effectively.
Grow client revenue by establishing internal and external networks and channels with key buyers while generating new business opportunities.
Develop and maintain process rigor on business development leads, tracking activities, and driving teams toward success.
Navigate internal networks to bring together cross-LOB and Marsh McLennan teams to create tailored solutions that meet client needs.
Collaborate with Mercer consultants and thought leaders to design strategic growth plans and engage C-suite executives in client and prospect organizations.