Client Manager

Open Text Corporation • Waterloo, ON

3d • CA$49,600 - CA$74,400

About The Position

As a Client Manager at OpenText, you will play a pivotal role in helping customers maximize the value of their investment in OpenText solutions while driving long-term business growth. This is more than a relationship management role—it is an opportunity to become a trusted advisor, influencing customer success strategies, identifying expansion opportunities, and delivering measurable business outcomes. By building executive-level partnerships and collaborating across Sales, Services, Support, Finance, and Legal teams, you will directly contribute to customer retention, revenue growth, and the success of our customers’ digital transformation journeys.

Requirements

• 3–5 years of experience in a customer-facing role within Sales, Client Success, Account Management, or a related field; software industry experience is an asset.
• Proven ability to build, maintain, and grow post-sales customer relationships while driving renewals, retention, and expansion opportunities.
• Strong account management, consultative selling, and negotiation skills with a track record of achieving or exceeding revenue objectives.
• Excellent communication, presentation, and interpersonal skills with the ability to engage and influence stakeholders from manager level through executive leadership.
• Demonstrated ability to think critically, solve complex business challenges creatively, and make sound decisions independently.
• Strong organizational skills with the ability to manage multiple priorities, balance competing deadlines, and thrive in a fast-paced environment.
• Collaborative team player with a customer-first mindset and experience working across cross-functional teams to achieve shared goals.
• Professional, adaptable, and fluent in English, with a commitment to delivering exceptional client experiences and business outcomes.

Responsibilities

• Build and strengthen strategic customer relationships, serving as the primary point of contact and trusted advisor for assigned accounts from manager to executive levels.
• Drive retention, renewals, and revenue growth by positioning OpenText services, support programs, and identifying upsell and cross-sell opportunities.
• Manage a portfolio of strategic accounts, conducting account planning and sales activities to achieve or exceed assigned revenue objectives.
• Lead the renewal process end-to-end, including quoting, customer outreach, negotiations, follow-up activities, and timely contract closure.
• Partner with Sales, Services, Support, Finance, and other cross-functional teams to ensure seamless customer experiences and consistent service delivery.
• Monitor account health, maintain accurate sales records, forecast revenue, and track key customer and business performance metrics.
• Identify and develop new business opportunities within existing accounts and the broader customer landscape to support future growth.
• Lead client meetings and proactively manage escalations, collaborating with internal stakeholders to drive customer satisfaction and continuous improvement.

Benefits

• Thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing.
• Details about compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off will be provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed