Client Manager

City National Bank • Beverly Hills, CA

13d • Onsite

About The Position

The Client Manager is the primary point of contact and service provider for existing and newly developed relationships. This role retains and grows client relationships through high-touch service and by delivering investment analysis, financial planning, and customized credit solutions to individuals and families within a specific region. The Client Manager partners with Private Bankers in business development and relationship management activities to support high-net-worth and ultra-high-net prospects and clients, and is responsible for profitable growth within the assigned portfolio. A key requirement is to be in good standing under "The Secure and Fair Enforcement for Mortgage Licensing Act of 2008" (Safe Act) and be registered/licensed with the "Nationwide Mortgage Licensing System and Registry", or be able to be registered under the Safe Act, and remain in good standing.

Requirements

• Bachelor's Degree or equivalent
• Minimum 10 years of relationship management experience in financial services; preferably one or more of the following: asset management, banking/credit, personal trust, and brokerage services.
• Minimum of 8 years of experience working with high net worth clients.
• Must be in good standing under “The Secure and Fair Enforcement for Mortgage Licensing Act of 2008” (Safe Act) and must be registered/licensed with the “Nationwide Mortgage Licensing System and Registry”; or must be able to be registered under the Safe Act.

Nice To Haves

• 10 years of experience in financial services and 8 years of experience working with high net worth clients.
• Possesses a proven track record of strong relationship management skills.
• Proactively contribute suggestions and demonstrate productive collaboration with the team of Private Bankers supported and with Line of Business and product partners.
• FINRA Series 7 and 63 and 65 or 66 Preferred

Responsibilities

• Support Private Banker in all areas of new business development by coordinating colleagues and resources, ensuring tailored materials are created, and meeting with prospective clients jointly.
• Partner with Private Banker in profiling across the full spectrum of the needs of PB target segments. Utilize planning capabilities and proactively offer customized solutions to all clients.
• Identify new opportunities by deepening and broadening existing relationships.
• Participate with CNB team on sales calls. Help Banker facilitate pre-brief and de-brief meetings.
• Assume primary responsibility for on-boarding new clients or expanding current clients with new investment management and trust, new loan facilities, new deposits, and all other solutions. Lead coordination with all partners to ensure a smooth and seamless on-boarding process.
• Manage relationships with the Private Banker and client team in planning, delivery, and regular review with clients, including the obtaining of information to complete the 360 reviews.
• Deliver a high degree of personal contact and open communication among clients and internal team that creates a superior client experience.
• Proactively communicate with clients about current conditions in the financial markets and necessary adjustments and discuss/recommend changes to their existing solution set. Ensure full client team is coordinated on communication.
• Work closely with Credit Team members in analyzing the financial needs of clients and monitoring their ongoing financial and personal circumstances to make adjustments or take action accordingly. Ensure that required financial information is received in a timely manner and coordinate the preparation of loan documents and subsequent signing.
• Manage client relationships to maximize client retention and grow the business in compliance with the goals and objectives of the clients.
• Work with the Private Banker and rest of Client Team to ensure preparation of all presentation and review materials.
• For those colleagues with FINRA Licenses, review asset management and CNS Brokerage statements with clients. Partner with City National Securities (CNS) Investment Officer (IO) to communicate with clients about current conditions in the financial markets, investment alternatives, asset allocation and review asset management and brokerage account statements with clients. Discuss changes to strategies with the CNS IO.
• Keep current on client’s financial information while ensuring that clients understand the solutions being provided (including terms and conditions for any and all credit facilitates).
• Communicate in a timely and productive manner with clients and with all risk areas, especially the credit team when there is a borrowing relationship.
• Ensure renewal, covenant monitoring, and related documents are received in a timely manner.
• Ensure the bank has a current Investment Policy Statement that is aligned with the client’s objectives.
• Maintain all appropriate training and continuing education requirements for licenses and certifications.

Benefits

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree