Client Manager - SLF

Thomson Reuters•Eagan, MN

28d

About The Position

The Small Law Firm (SLF) Client Executive (CE) is responsible for customer retention and increasing Westlaw revenue, usage, and market-share in their assigned account territory. The Client Executive leverages expertise in customer relations, negotiations, and product/AI insights to increase product usage, remove obstacles, and communicate overall value to customers. About the Role In this opportunity as Client Manager – SLF, you will: Drive Results: Meet monthly renewal volume and revenue requirements Consultation: Promoting Thomson Reuters digital capabilities to help customers do business on their time in a simplified way Retention Focused: Securing long term revenue by targeting multi-year contract goals and assisting with renewal portfolio growth by reaching upsell goals Product Proposition: Designs and develops strategies to increase market share, conducts demonstrations to introduce and position new products effectively Sales Process: Aligning with workflow methodology and digital forward workstream Reporting: Maintaining an accurate and up-to-date renewal portfolio by meeting business system logging requirements Planning: Forecasting your business attainment accurately on a monthly basis

Requirements

J.D. or equivalent legal experience preferred
Demonstrated experience in exceeding expectations as a Client Manager and meeting broader strategic objectives during tenure
Strong communication and presentation skills, especially via telephone, required
High degree of professionalism and strong leadership skills required
Well-developed negotiation skills required
Strong attention to detail and excellent organizational skills
Ability to work independently and as part of a team in a fast-paced, changing environment
Demonstrates superior CRM knowledge and technical skills, with a use of AI
Ability to travel occasionally to training sessions, meetings, and to customer locations

Responsibilities

Meet monthly renewal volume and revenue requirements
Promoting Thomson Reuters digital capabilities to help customers do business on their time in a simplified way
Securing long term revenue by targeting multi-year contract goals and assisting with renewal portfolio growth by reaching upsell goals
Designs and develops strategies to increase market share
Conducts demonstrations to introduce and position new products effectively
Aligning with workflow methodology and digital forward workstream
Maintaining an accurate and up-to-date renewal portfolio by meeting business system logging requirements
Forecasting your business attainment accurately on a monthly basis

Benefits

Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our commitment of empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include paid leave, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave.
optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

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