Client Manager Representative

Deluxe

19d•$84,000 - $125,000

About The Position

Now is your chance to join an organization that drives change. We’re a company that’s consistently on top employer lists. Why join us: There is a reason we boast numerous awards like “Great Place to Work Certified” and “Best Place to Work” For Moms, Dads, LGBTQ, and VETS (just to name a few). At Deluxe, we know that great people make a great organization. We value our people so offer the typical benefits (401K, PTO, Medical, Dental) PLUS: Flexible time off, volunteer time off, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more! A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture. Job Description: The Client Manager Representative will service a high volume of Deluxe’s existing payments clients to protect market share and grow revenue generated. The Client Manager Representative is the sales point of contact to assigned clients. The Client Manager Representative will provide timely follow up to client requests and manage relationship. This role will help to navigate the client to the appropriate resources within Deluxe to fulfill request, including self-service options when available. Manage, plan, and execute in a virtual model. Responsible to manage a client territory of hundred(s) of accounts across Deluxe’ s payment solutions. Accounts may be assigned directly or managed by a team. Protect Market Share - Effectively manage client renewal cycle identified for proactive renewal process. Focus is to save and renew potential at-risk relationships. As needed, manage the agreement renewal with the appropriate financial margins and program parameters established by finance. Lead sales initiatives for add-ons to current payment services utilized by client, and when appropriate cross sell additional payment services. Achieve client price increases based on contractual terms and company initiatives Effectively and accurately identify potential program concerns or issues. Guide client to internal support teams to resolve issues to attain the highest level of client satisfaction. Provide awareness and education to self-service resources available for client’s program management. Provide feedback on market trends, competitive threats, and opportunities to improve program efficiencies across the territory segment. Maintain client records in CRM system.

Requirements

Bachelor’s degree and 1 year of related experience, or HS/GED and 5 years of related experience
Experience working in direct sales in a Business to Business (B2B) environment in payments industry
Must be 18 years of age or older

Nice To Haves

Proven success retaining existing business and growing wallet share with many accounts.
Proven history of exceeding annual quota and driving revenue growth for the company
Experience in time management, prioritization, territory, and account management selling into small to mid-size accounts.
Demonstrated success building key relationships within the C-Suite and departmental leadership teams.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; interpret instructions furnished in written, oral, diagram, or schedule form.
Excellent communication and presentation skills

Responsibilities

Effectively manage client renewal cycle identified for proactive renewal process.
Focus is to save and renew potential at-risk relationships.
Manage the agreement renewal with the appropriate financial margins and program parameters established by finance.
Lead sales initiatives for add-ons to current payment services utilized by client, and when appropriate cross sell additional payment services.
Achieve client price increases based on contractual terms and company initiatives
Effectively and accurately identify potential program concerns or issues.
Guide client to internal support teams to resolve issues to attain the highest level of client satisfaction.
Provide awareness and education to self-service resources available for client’s program management.
Provide feedback on market trends, competitive threats, and opportunities to improve program efficiencies across the territory segment.
Maintain client records in CRM system.