Client Manager, Premier Market - Indianapolis, IN

Guardian Life Insurance Company•Chicago, IN

3d•Hybrid

About The Position

Guardian's Group Benefits team is seeking a Client Manager in Indianapolis, IN who will be the main contact for client service and relationships. The Client Manager will be directly accountable for client satisfaction and enhancing the client experience. You will assume overall responsibility for managing planholder/client accounts for Premier brokers (2-999 lives) with the objective of ensuring that client satisfaction, persistency, growth, and profitability goals are achieved. You will build strong relationships with clients and brokers/consultants through in-market presence. You will work closely with the respective sales representative to gain their buy-in for the account management strategy and position. You will strategically manage the lifecycle of a client to develop the right solutions to their benefit needs. You will balance the needs of the client with those of the business and achieve yearly financial growth & persistency goals.

Requirements

BA or BS degree preferred or equivalent work experience.
Minimum of 3 years of group insurance experience servicing accounts and/or account management.
Strong customer service acumen.
Demonstrated success in dealing with brokers/consultants as well as sophisticated clients.
Ability to analyze data to influence and execute on renewal decisions along with deploying the right solutions for the client.
Ability to leverage all sales enablement technology, training, and tools with proficiency in key technology platforms: Microsoft Office suite: PowerPoint, Word, Outlook, Teams; Concur; Tableau, Salesforce.
Ability to operate in a virtual environment and effectively build rapport virtually.
Ability to adapt to changes in a fast paced and dynamic environment.
Depth of experience and knowledge of relevant industry products and processes including, but not limited to Worksite, LTD, Dental products and absence management, online enrollment, experience rating, dental network analysis processes.
Consultative Selling Skills and the ability to influence and persuade.
Virtual communication, presentation, consultative selling, and relationship building skills.
Team player with ability to build relationships and effectively interact both internally and externally with people at all levels of the organization and customer orientation.
Ability to collaborate across internal teams including collaborative selling.
Strategic and critical thinking and basic math skills.
Openness to change and new ways of working across the board, but specifically including the ability to execute new strategies/tactics to drive results to maximizing current broker base.
Ability to exercise sound judgment and deal with conflict.
Ability to exude confidence and demonstrate optimism and positive attitude.
Advanced organizational and time management skills.
Must achieve required industry licensing within 90 days of date of hire and maintain license through completing Continuing Education requirements.
Must be legally authorized to work in the United States, without the need for employer sponsorship.

Responsibilities

Assume overall responsibility for managing planholder/client accounts for Premier brokers (2-999 lives) with the objective of ensuring that client satisfaction, persistency, growth, and profitability goals are achieved.
Build strong relationships with clients and brokers/consultants through in-market presence.
Work closely with the respective sales representative to gain their buy-in for the account management strategy and position.
Strategically manage the lifecycle of a client to develop the right solutions to their benefit needs.
Balance the needs of the client with those of the business.
Achieve yearly financial growth & persistency goals.