Client Manager (Group Benefits) - Denver, CO/Houston, TX

Careers Mutual Of Omaha•Texas, CO

2d•Hybrid

About The Position

The Client Manager (Group Benefits) will manage the overall broker and customer relationships for an assigned block in the 100–499 market, overseeing the full range of employee benefits service administration. This role involves building strong relationships with brokers and customers, providing comprehensive guidance on employee benefits, handling service inquiries, resolving issues, supporting re-enrollment, ensuring premium integrity, and proactively planning through effective account management strategies to deliver a seamless and impactful client experience. A formal training program is offered to set Client Managers up for success.

Requirements

Proven account management and relationship expertise, with 5+ years of experience managing diverse clients of 100+ lives or more.
Results-oriented, strategic thinking, and the ability to thrive in fast-paced environments.
Deep knowledge of Group Insurance and technical solutions, including benefit administration, plan design, distribution channels, and complex technology needs such as APIs and reverse file feeds.
Strong business acumen and problem-solving skills, with the ability to manage multiple priorities, investigate complex issues, provide alternative solutions, and collaborate across teams and stakeholders.
Exceptional communication and relationship management, including presentation, negotiation, conflict resolution, and building trust with clients, brokers, and internal teams.
Highly organized, agile, and compliance-focused, with excellent project management skills, attention to detail, knowledge of FMLA, PFML, ADA, and other compliance requirements, and a track record of independent judgment and leadership across accounts.
State Life, Accident and Health license for all states within the office’s assigned territory or the ability to obtain within 90 days of hire.
Ability to work at our office located in Denver, Co or Houston, TX in a hybrid environment.
Promote a collaborative culture, value different ideas and opinions, and listen courageously, remaining curious in all that you do.

Nice To Haves

Experience in the 100–499 market.

Responsibilities

Own and grow key accounts, providing proactive, consultative support that balances day-to-day service with long-term strategic guidance on employee benefits and administration.
Collaborate and influence across teams, working closely with internal colleagues and external partners to drive operational effectiveness, customer loyalty, persistency, and account growth, including leading cross-sell opportunities.
Guide re-enrollment education and deliver strategies that maximize participation, premium, and showcase Mutual of Omaha’s unique offerings.
Resolve complex account needs with confidence, coordinating across service teams on implementation, billing, claims, underwriting, portals, and more, while keeping Renewal Executives and Sales partners informed to ensure smooth account management.
Build lasting relationships and drive impact by anticipating customer needs, addressing concerns, mentoring new associates, leading cross-functional initiatives, and recommending solutions that enhance satisfaction, retention, and overall account success.