Client Manager – Executive Risk & Cyber

Marsh McLennan•Overland Park, KS

3d•Hybrid

About The Position

Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Manager at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH). A day in the life. As our Client Manager on the Executive Risk and Cyber team, you’ll serve as the primary point of contact for identified Executive Risk and Cyber clients, responding promptly to requests and overseeing the preparation of necessary documents. You’ll be responsible for managing client accounts, ensuring timely service delivery, and enhancing customer satisfaction. Your role involves coordinating the marketing process, preparing proposals, binding coverage, and maintaining accurate policy documentation. You will also provide administrative support, assist clients with their insurance needs, and collaborate with team members to drive agency goals.

Requirements

High school diploma or equivalent, required
Property/Casualty license or ability to attain is required

Nice To Haves

3+ years of experience working in customer service, underwriting, commercial lines insurance for a carrier or broker preferred
2+ years’ experience working with Directors & Officers, Employment Practices, and Fiduciary Liability products
Actively pursue ongoing professional development and relevant certifications, maintaining all required continuing education to keep licenses current

Responsibilities

Serve as the primary point of contact for identified Executive Risk and Cyber clients.
Respond promptly to client requests.
Oversee the preparation of necessary documents.
Manage client accounts.
Ensure timely service delivery.
Enhance customer satisfaction.
Coordinate the marketing process.
Prepare proposals.
Bind coverage.
Maintain accurate policy documentation.
Provide administrative support.
Assist clients with their insurance needs.
Collaborate with team members to drive agency goals.