Client Manager Associate - Core Market

Guardian Life Insurance•Work From Home - MO, MO

5d•$45,570 - $74,865•Remote

About The Position

As a Client Manager Associate – Core Market, you will serve as the primary point of contact for client relationships within the 2–99 life segment, supporting our Core Market Accounts Team. This role is accountable for driving client retention, growth, profitability, and overall satisfaction while enhancing the end-to-end client experience. Success in this position requires the ability to build rapport and operate effectively across both virtual and in-person environments, adapt to a fast-paced and dynamic landscape, and leverage sales enablement tools and technology with proficiency (including Microsoft Office, Tableau, and Salesforce). A strong foundation in industry products and processes—such as Worksite, LTD, Dental, absence management, online enrollment, experience rating, and dental network analysis—will be critical to delivering value to clients.

Requirements

BA or BS degree preferred or equivalent work experience.
Experience in account management or sales.
Strong customer service acumen.
Demonstrated success in working with brokers/consultants as well as sophisticated clients.
Ability to analyze data to influence and execute on renewal decisions along with deploying the right solutions for the client.
Consultative Selling Skills, negotiation skills, and the ability to influence and persuade.
Virtual communication, presentation, consultative selling, and relationship building skills.
Team player with ability to build relationships and effectively interact both internally and externally with people at all levels of the organization and customer orientation.
Ability to collaborate across internal teams including collaborative selling.
Strategic and critical thinking and basic math skills.
Openness to change and new ways of working across the board, but specifically including the ability to execute new strategies/tactics to drive results to maximizing current broker base.
Ability to exercise sound judgment and deal with conflict.
Ability to exude confidence and demonstrate optimism and positive attitude.
Advanced organizational and time management skills.
Legally authorized to work in the United States, without the need for employer sponsorship.

Nice To Haves

Group insurance experience a plus.

Responsibilities

Assume overall responsibility for management of clients (2-99 lives) with the objective of ensuring that client satisfaction, persistency, growth, and profitability goals are achieved.
Build strong relationships with clients and brokers/consultants.
Work closely with the respective sales team on account management strategies and positions.
Strategically managing the lifecycle of a client to drive the right solutions to their benefit needs.
Balance the needs of the client with those of the business.
Achieve yearly financial growth goals.
Must achieve required industry licensing within 90 days of date of hire and maintain license through completing Continuing Education requirements.