Senior, Client Management Associate

Teladoc Health•USA - TX - Remote, TX

About The Position

Join the team leading the next evolution of virtual care. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens. Summary of Position The Senior Associate, Client Management is on the front lines every day as a trusted adviser for our clients. Part coach, analyst, strategic adviser, project manager, and product expert, our Client Strategy team is continually focused on helping our clients improve the benefits they reap from working with Teladoc Health's products and platforms.

Requirements

Bachelor’s degree in related field.
3+ years of account management experience working in the healthcare industry (ie. in the employee benefits, health insurance, wellness, or healthcare industry) required.
Experience managing end-to-end renewal process for your clients and expansion opportunities preferred.
Strong presentation and storytelling skills, which will be evaluated during the recruiting process.
PC proficiency in MS Word, Excel, PowerPoint, Tableau, and Salesforce.
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Nice To Haves

Experience building and maintaining productive relationships with key stakeholders.
Experience working with TPA accounts and reseller accounts.
Excellent oral and written communication skills.
The flexibility and agility to work cross-functionally in a fast-paced environment.

Responsibilities

Lead a portfolio of Teladoc Health clients with varying complexity, which may include enterprise employers, health plans, or health systems.
Work with clients to define and execute a Teladoc Health program strategy, integrated with their broader benefit offerings clinical care delivery.
Manage the end-to-end renewal process for your clients.
Collaborate with Sales to manage and grow business within the client portfolio.
Convert “model” clients into Teladoc Health advocates, leveraging their success for references, case studies, blogs, etc.
Drive client success in tangible metrics such as improved member health outcomes, financial benefits, member retention and renewals, and product expansion and review progress on a regular basis.
Build and maintain productive relationships with key stakeholders at all levels, including benefit managers, VP/SVP/C-Suite execs, health plan Account Executives, and consultants.
Identify client challenges and risk areas, develop solutions, and execute proactively to avoid churn.
Maintain high levels of client engagement, satisfaction, and loyalty, as measured by high client satisfaction scores.
Support leadership and more senior CSMs to define and execute a program strategy for large key enterprise accounts.
Manage client issues and escalations, collaborating with partner teams such as Client Strategy/Launch, Member Support, Operations, Analytics, R&D, and Sales, as required.