Onsite Client Liaison

McCalla Raymer Leibert Pierce LLP•Irving, TX

9d•$55,000 - $58,000•Remote

About The Position

This is a fully remote position. The Client Liaison will act as a liaison between the servicer client and MRLP through all forms of communication regarding foreclosure files. This includes communication via email, phone calls, and client and MRLP systems, specifically BKFS (Black Knight Foreclosure Solutions). The role involves updating general foreclosure/judgment processes on active files, performing initial quality control reviews of documents, and requesting updates on files from Attorneys and Paralegals. The position requires responding to various inquiries, reviewing internal systems for summaries, and assisting with client-specific projects. The Client Liaison will also conduct internal audits, prepare reports, and communicate findings, while working on complex issues between the servicer and MRLP. Maintaining superior public relations with the servicer client and providing service and client status updates are key aspects of the role. The position requires understanding mortgage foreclosure documents and practices.

Requirements

High School Diploma or Equivalent required.
Minimum 2 years experience working in a mortgage foreclosure servicer environment.
Skilled in Microsoft Word, Excel & Outlook.
Advanced proficiency in BKFS/LPS desktop.
Must be able to uphold a professional and courteous manner at all times.
Be able to identify situations that may need escalation.
Ability to conduct and report research.
Ability to work under limited supervision and is self driven.
Documentation Skills.
Strong written and oral communication skills.
Ability to utilize multiple internal computer systems.
Ability to multitask and prioritize in an extremely fast paced environment.
Capacity to handle a high volume of email & file communications each day.
Ability to retain and manage sensitive and confidential information.
Aptitude to quickly learn and navigate legal client systems.
Extreme attention to details and ability to learn and interpret legal terminology.
Demonstrate professional behavior and teamwork.
Must be able to work under pressure and meet deadlines.
Keen attention to detail.
Must understand mortgage foreclosure documents and practices.
All applicants applying for U.S. job openings must be authorized to work in the United States.
Applicants must be legally authorized to work in the United States now and in the future.

Responsibilities

Update general foreclosure/judgment processes on active files using Black Knight Foreclosure Solutions.
Perform initial quality control review of documents prepared by law firm that are uploaded to servicer for signature.
Request updates on files from Attorneys and Paralegals.
Answer a variety of e-mails, phone calls, intercoms/messages and inquiries on the files in the assigned portfolio.
Direct clients or other staff members on correct contacts.
Review internal systems to provide brief summary of results to servicer.
Respond to general case inquiries on behalf MRLP.
Assist with the completion of client-specific projects received from compliance department.
Conduct internal audit projects, prepare detailed final reports, and communicate findings.
Work on complex issues involving resolution between servicer and MRLP.
Return all phone calls, e-mails and intercoms/messages within 24 hours of receipt.
Maintain superior public relations with servicer client.
Provide service updates, client status updates and follow-up on outstanding documents and or services.
Perform other duties and responsibilities as needed.