Client Liaison
About The Position
The Client Liaison Representative serves as a primary point of contact for clients throughout their care journey. This role supports scheduling, coordination, insurance readiness, communication, and continuity of care while helping ensure clients feel supported, informed, and connected to services. This is a highly interactive remote role that combines client communication, problem-solving, scheduling coordination, and administrative follow-through. The ideal candidate is organized, emotionally steady, responsive, detail-oriented, and comfortable managing multiple priorities throughout the day.
Requirements
- Minimum 2 years of healthcare scheduling, patient coordination, or customer support experience
- Strong communication and organizational skills
- Comfortable working in a fast-paced, high-volume environment
- Ability to work independently in a remote setting
- Reliable high-speed internet and private workspace required
- Comfortable learning and working within multiple software systems
Nice To Haves
- Behavioral health or medical office experience preferred
Responsibilities
- Schedule new and returning client appointments
- Support recurring appointment coordination and continuity of care
- Verify insurance eligibility and authorization status
- Collect and document required intake and payment information
- Follow up regarding missed appointments, incomplete documentation, and scheduling needs
- Maintain accurate information within CRM and EHR systems
- Communicate professionally and compassionately with clients and payer representatives
- Escalate concerns appropriately and collaborate with internal teams as needed
Benefits
- PTO and paid holidays
- Health, dental, and vision benefits
- 401(k) plan
- $50/month technology stipend
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
