Client Liaison (Product)
About The Position
The Client Liaison (Product) plays a critical role at the front of the product lifecycle, ensuring client needs are translated into clear, actionable product opportunities before execution begins. This role sits at the heart of the business, connecting client teams, creative, and the global product function to ensure every brief is aligned, commercially sound, and ready to move through the intake process. You will shape and refine client requests, challenging and improving them to maximize value and alignment with supply chain capability, while ensuring the right inputs are defined early. Working within a structured briefing and intake process, you will help bring clarity, consistency, and discipline to how opportunities are assessed and progressed. Operating in a fast-paced, cross-functional environment, you will play a key role in improving the quality of incoming work, enabling teams to execute more effectively and at speed. This role is ideal for someone who enjoys influencing outcomes, improving ideas, and contributing to stronger commercial results, without owning delivery execution, while building strong relationships across teams and supporting business growth.
Requirements
- 5+ years of experience in promotional products, branded merchandise, or a related industry
- Experience translating client requests into clear, actionable product or supply chain requirements
- Strong communication and interpersonal skills, with the ability to effectively engage clients, internal teams, and cross-functional stakeholders
- Proven ability to work across complex workflows, aligning multiple teams to deliver clear and well-defined outputs
- Commercial awareness, with the ability to assess feasibility and shape opportunities in line with cost, margin, and supply chain capability
- Strong problem-solving skills, with the ability to challenge briefs, identify gaps, and improve outcomes before execution begins
- Highly collaborative, with a track record of building trust and alignment across diverse teams
- Comfortable operating in a fast-paced environment, managing multiple priorities and evolving requirements
- Ability to influence without direct authority, ensuring progress across both internal and external stakeholders
- Adaptable and proactive, able to operate effectively in a changing environment and support new ways of working
Nice To Haves
- Background in promotional product or brand merchandise account management. Marketing services or agency experience a plus.
- Experience partnering with business development or account management teams in a client-facing role.
- Experience working with structured briefing, intake, or workflow processes
- Bachelor’s degree in business, marketing, supply chain management, or related field.
- Experience contributing .to process improvement and improving cross-functional ways of working
Responsibilities
- Translate client requests into clear, structured briefs ready for product and supply chain teams
- Ensure all key inputs are defined early, including budget, volume, timelines, and product requirements
- Work within the intake process to ensure requests are aligned to supply chain capability and constraints
- Challenge and refine client requests to improve feasibility, cost alignment, and overall commercial value
- Align client, creative, product, and supply chain teams to ensure clarity before execution begins
- Maintain visibility of incoming opportunities and support prioritization based on value, complexity, and timelines
- Provide informed input during client interactions, ensuring product and supply chain considerations are clearly represented
- Support the development of product concepts by ensuring alignment between creative direction and supply chain capability
- Ensure packaging requirements and market-specific considerations are identified early and aligned with relevant specialists
- Identify potential risks in client requests and ensure these are addressed early through the intake process
- Maintain clear communication with account teams and internal stakeholders to ensure alignment and minimize rework
Benefits
- Generous medical, dental, vision and other great benefits
- Paid parental and medical leave programs
- 401(k) with a company match component and profit sharing
- 15 days of paid time off plus company holidays
- Tuition reimbursement and student loan repayment assistance
- Inclusive employee resource groups
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
