Client Leader, Hospitality

DLR Group•San Francisco, CA

2d•$160,000 - $200,000•Hybrid

About The Position

As a Client Leader, you will play a key role in business development, managing client relationships and leading contract negotiations. You will educate clients on our design process while collaborating with the project manager to ensure the financial success of each project. Throughout the project lifecycle, you will maintain consistent client contact, foster a collaborative and innovative work environment, and ensure that both client and DLR Group goals are met. DLR Group's Hospitality sector uses a collaborative approach to understand a local community and then curate a project vision that aligns client goals and the brand personality of a hotel within that local environment. It’s storytelling through design to deliver a unique experience for every client and their guests. Our portfolio includes many well-known projects where we created both architecture and the interior design, making a lasting impression on the luxury lifestyle market. From New York to Los Angeles (and everywhere in between!) DLR Group responds with solutions that are at the leading edge of the hospitality industry with designs that evoke emotion and elevate the guest experience through design.

Requirements

Bachelor's degree in Architecture, Engineering, or Interior Design
20 years of professional experience in the AEC industry, with at least 5 years in a client-facing leadership role in the Hospitality Luxury Hotel and Resort sector required
Professional Licensure
Strong understanding of business management principles, including strategic planning, resource allocation, and leadership
Knowledge of customer service principles, including needs assessment, quality standards, and customer satisfaction
Expertise in design techniques and tools for producing technical plans, drawings, and models
Familiarity with building methods, materials, and systems for construction and renovation projects
Strong critical thinking, time management, and communication skills, both verbal and written
Ability to actively listen, understand others' perspectives, and respond thoughtfully in conversations

Nice To Haves

Submit current portfolio/work samples in PDF format

Responsibilities

Manage project execution, ensuring alignment with budget, schedule, and scope while maintaining client expectations
Collaborate with the Project Manager on staffing, responsibilities, and performance feedback for project team members
Track project milestones and deliverables, ensuring adherence to quality standards and preparing regular status reports
Facilitate and document meetings with staff and clients, coordinating project personnel, vendors, and consultants
Participate in client contract negotiations, manage change requests, and approve project plan modifications
Support business development initiatives by contributing to RFP responses and participating in client interviews
Oversee project invoicing, ensuring accuracy and alignment with work deliverables, and manage account receivables