Client/Lab Associate I - Oncology

Quest Diagnostics•Lewisville, TX

1d•Onsite

About The Position

The Client/Lab Associate I - Oncology position is responsible for general support functions within the department, including processing test orders into the system(s) for Oncology specimens. This role is critical for customer satisfaction and is an important part of Oncology White Glove Services. The position requires the ability to learn and understand compliance regulations related to Oncology test ordering. All functions must be performed with confidence, accuracy, and in a timely manner with an emphasis on quality. The job is complex and requires good organizational skills, the ability to work independently, and the capacity to learn and understand complex specimen types related to test orders.

Requirements

Minimum of 2 years of lab experience required.
Able to transport samples to and from a variety of departments.
Ability to sit or stand for long periods of time.
Ability to lift 10-20lbs.
Detail oriented.
Always reflects good judgement when determining what action to take when resolving problems.
Proficient with Microsoft office.
Demonstrates the ability to type 30 words a minute and ten key.
Strong organizational and problem-solving skills.
Demonstrates strong interpersonal skills that foster a positive environment.
Able to multi-task in a fast-paced quality driven environment.
High School Diploma or Equivalent (Required)

Nice To Haves

Knowledge of Medical Terminology helpful.
Some experience in excel is preferred.
Some College Courses 2-3 years of college courses preferred.
English (Preferred)

Responsibilities

Handle all paraffin tissue blocks/slides and other Oncology specimens including bone marrow aspirates, bone marrow core/clots and other irreplaceable tissue specimens.
Identify Oncology specimens that come in kit boxes, purple irreplaceable bags, red bags identifying Oncology specimens.
Open and sort specimens according to priority following established protocol for Quality Check of blocks.
Process samples in multiple systems and identify if the order is electronic, manual, swivel chair or shared.
Capture images of blocks received and scan images into the document repository.
Handle complex test orders, identify problems, and resolve simple Oncology problems when necessary, using established protocol.
Understand the compliance policies related to test ordering, which requires developing the ability to research test ordering information on the test request form and computer system.
Investigate and search for missing specimens in the department, including trash checks.
Communicate in a professional manner both verbally and written.
Demonstrate an ability to learn the job duties assigned and develop an understanding of how all functions of Oncology processing align.
Comply with all health and safety policies, procedures, and practices.
Required to use personal protective equipment.
Participate in process improvement.
May be asked to prepare blocks to be returned to the client.
May be asked to pull problem reports and work on final accessioning of problem samples.
May be asked to distribute H&Es to pathologists.
May be asked to scan test requisitions into Optimaxx.
Other job duties as assigned.

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities