Client Integration Lead, Implementations

Avalon Administrative Services LLC•Tampa, FL

8d•Remote

About The Position

The Client Integration Lead plays a critical role in guiding clients through Avalon’s Lab Benefit Management (LBM) implementation journey, serving as the primary point of contact and trusted advisor from project initiation through successful implementation. This role focuses on building strong, collaborative relationships with client stakeholders, ensuring they remain informed, aligned, and supported throughout the implementation journey while delivering a seamless integration experience. Acting as the central liaison between clients and Avalon's internal Technical Implementation and Quality Assurance teams, the Client Integration Lead facilitates the resolution of technical questions and complex integration requirements. The role collaborates closely with the Technical Integration Lead (TIL) and QA subject matter experts to evaluate solutions, communicate recommendations, and ensure clients receive accurate, timely, and actionable guidance. By serving as the single, consistent voice for the client while drawing on the deep expertise of internal partners, the Client Integration Lead bridges the gap between client needs and technical execution — ensuring nothing gets lost in translation and every stakeholder stays aligned throughout the process. This role requires strong client relationship management, proactive expectation setting, and the ability to drive implementation efforts through effective collaboration with clients and cross-functional stakeholders while maintaining project timelines and delivering high-quality outcomes. This position is eligible for remote work, but quarterly travel will be required to Avalon’s corporate office located in Tampa, Florida.

Requirements

Minimum of three (3) years’ professional experience in some combination of IT or electronic data exchange (EDI) in managed care operations.
Minimum of two (2) years’ experience in health plan, managed care, or benefits management industry.
Bachelor’s degree or experience in lieu of degree.
Ability to skillfully negotiate and resolve issues between clients and internal stakeholders.
Proven ability to manage client expectations proactively and navigate challenging conversations with empathy and composure.
Strong organizational and time management skills, with the ability to manage multiple client engagements simultaneously without sacrificing quality or attention to detail.
Comfortable serving as the bridge between client needs and internal subject matter experts, channeling the right questions to the right people and bringing answers back clearly and promptly.
Proactive approach to identifying process improvement opportunities that enhance the client experience and streamline implementation delivery.
Familiarity with cloud computing environments and healthcare claims processing platforms.

Nice To Haves

Previous experience in a small, high-growth company.
Knowledge of Java programming is a plus.

Responsibilities

Partner with cross-functional teams at both the program and enterprise level — spanning Scientific Affairs, Policy, IT, and Enforcement — to align on client requirements, resolve issues quickly, and ensure a cohesive implementation experience from start to finish.
Serve as the primary point of contact and trusted advisor for clients throughout the full implementation lifecycle, ensuring a seamless and supported experience.
Manage multiple client engagements simultaneously, keeping projects organized, on schedule, and aligned with each client's unique needs and expectations.
Develop and lead implementation plans that keep all client and internal stakeholders informed, engaged, and confident in the process from kickoff through go-live.
Clearly communicate program capabilities, workflows, and integration expectations to clients and partners in straightforward, accessible language.
Guide clients through each phase of the LBM implementation journey — including onboarding, requirements gathering, testing, and launch — ensuring clarity and accountability at every step.
Lead collaborative working sessions with clients to gather and document data and file requirements, ensuring all parties are aligned before work begins.
Partner with internal teams to define requirements, coordinate deliverables, and serve as the client's advocate in ensuring timely and quality execution.
Walk clients and end users through system access setup and onboarding, ensuring a smooth and well-supported experience from the start.
Track and manage client-related action items and deliverables, ensuring nothing falls through the cracks and stakeholders are always aware of progress and next steps.
Support clients through the testing and validation process, helping to address questions, resolve issues, and ensure readiness for launch.
Act as the bridge between client needs and internal teams — translating business goals and feedback into clear direction for configuration and delivery.
Partner with clients and internal stakeholders to proactively identify opportunities to streamline the implementation experience and reduce unnecessary complexity.
Serve as the steward of client-facing implementation resources and documentation, ensuring materials are clear, current, and easy for clients to navigate.
Continuously look for ways to improve the client implementation experience, reduce friction, and deliver better outcomes faster.