Client Intake Coordinator

Easter Seals Florida•Daytona Beach, FL

21h•Onsite

About The Position

Easterseals Florida is hiring an experienced and detail-oriented Intake Manager to lead our Early Steps intake operations. This role oversees a team responsible for client intake, referral processing, and insurance verification, ensuring timely and accurate service delivery for children and families. This is an excellent opportunity for candidates with experience in healthcare intake, patient access, case coordination, or medical front office leadership.

Requirements

High School Diploma or GED required
Experience in healthcare intake, patient registration, insurance verification, or care coordination
Previous supervisory or team lead experience
Strong communication, customer service, and leadership skills
Ability to manage multiple priorities in a fast-paced environment
Detail-oriented with strong organizational and problem-solving abilities
Proficient in Microsoft Office (Word, Excel, Outlook) and database systems
Knowledge of insurance processes, Medicaid, or medical intake workflows
Ability to meet our approved driver qualifications in order to drive your personal vehicle, as required, for program-related needs (minimum age of 21 and good driving history)

Responsibilities

Lead, hire, train, and supervise Intake Coordinators and Insurance Verifier
Oversee daily intake operations, including referrals, data entry, and insurance verification
Ensure all intakes are completed accurately and entered into required systems
Monitor timelines, including 45-day compliance for eligibility evaluations
Assign intake cases and ensure timely follow-up with families and referral sources
Communicate program services and guide families through enrollment and documentation
Maintain accurate electronic and paper records in compliance with regulations
Manage staff schedules, timekeeping, and performance reviews
Ensure adherence to organizational policies and state/program requirements
Support staff development, coaching, and team performance
Travel as needed to support remote employees