Client Intake & Conversion Manager

The Lisinski Law Firm•Norcross, GA

10h•$58,000 - $62,750•Hybrid

About The Position

The Client Intake & Conversion Manager is accountable for end-to-end conversion performance, coaching effectiveness, and operational execution for an intake team operating in virtual and/or in-office modalities. This role leads and develops Intake Leads and Specialists, builds a disciplined coaching culture, and ensures consistent performance, compliance, and client experience standards. The Intake Manager drives results through data-informed decision-making, hands-on coaching, and strong accountability systems while serving as a cultural and operational anchor for the team. Lead our intake revenue engine. You will own conversion performance, coaching effectiveness, and daily execution for an intake team. Success looks like measurable performance gains with smooth operations, fewer escalations, consistent client experience, and predictable results leadership can rely on.

Requirements

3 to 5 years consultative sales with proven conversion results
2 to 4 years leading a team
Bilingual Spanish and English required at B2 to C1 level

Nice To Haves

Immigration, legal services, financial services, or consultative professional services experience preferred

Responsibilities

Lead and develop Intake Specialists with clear expectations, coaching cadence, and performance standards
Use dashboards, CRM data, and call recordings to diagnose conversion gaps and drive corrective action quickly
Run structured 1:1s, manage recognition and performance plans, and participate in hiring decisions
Step into consultations for coverage when required, modeling the expected selling framework and standards
Ensure compliance with firm policies, CRM documentation standards, and QA protocols
Conversion and retained-client outcomes across your span of control
Coaching quality and accountability for Intake Specialists
Consult quality, CRM discipline, QA adherence, and client escalations