Client Intake & Care Coordinator

Contra Costa West•Orinda, CA

2d•$25 - $27•Hybrid

About The Position

ComForCare Home Care is seeking a compassionate, organized, and highly responsive Client Intake & Care Coordinator to join our growing team. This role serves as a key point of contact for prospective clients, current clients, family members, caregivers, and healthcare professionals. The position plays a vital role in helping clients live safely and comfortably at home by managing client intakes, conducting in-home assessments, developing personalized care plans, and providing ongoing care coordination and support. As a trusted liaison between families, caregivers, and healthcare professionals, you will help ensure every client receives responsive, high-quality care tailored to their evolving needs. You will also collaborate closely with the care team to promote continuity of care, client satisfaction, and positive outcomes. The ideal candidate is compassionate, dependable, emotionally intelligent, and highly organized, with the ability to build trust quickly, manage multiple priorities, and thrive in a fast-paced home care environment. Strong communication, problem-solving, and relationship-building skills are essential. This position works closely with the Director of Operations and the care coordination team to support client services, scheduling coordination, caregiver engagement, operational follow-through, and community outreach efforts while ensuring an exceptional client experience. This role requires local travel (30–35%) to client homes, hospitals, rehabilitation centers, and care facilities throughout the agency's service area.

Requirements

Bachelor’s degree in Social Work, Nursing, Gerontology, or a related field (or equivalent experience in care coordination, case management, or healthcare).
Minimum 3 years of experience in home care, senior services, or healthcare-related roles.
Demonstrated ability to build trust and communicate effectively with older adults, families, caregivers, and healthcare professionals.
Solid knowledge of home care protocols, client assessment techniques, and care planning best practices.
Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable using care systems and other health care related software
Outstanding verbal and written communication skills; ability to communicate clearly, tactfully, and diplomatically with individuals of all backgrounds and ages.
Strong time management and organizational skills with the ability to prioritize and complete work independently with minimal supervision.
Professional demeanor with a polished, well-groomed presentation that reflects the company’s high standards.
Ability to remain flexible, calm, and resourceful under pressure—and maintain a positive attitude and sense of humor in a fast-paced environment.
Valid driver’s license, reliable transportation, and auto insurance are required.
Must be eligible to work lawfully in the U.S. and pass a criminal background check and LiveScan fingerprinting.

Responsibilities

Serve as the first point of contact for new client inquiries, educating families about services and guiding them through the intake process with empathy and professionalism.
Respond promptly to inquiries from referral sources, prospective clients, existing clients, and employees—both during business hours and after hours, as part of a shared on-call rotation.
Follow up on pending leads and conduct regularly scheduled check-in calls with clients and families to ensure continued satisfaction.
Conduct in-home or on-site assessments to evaluate health conditions, home safety, social and emotional needs, and personal care preferences.
Develop and maintain individualized care plans that promote safety, independence, and quality of life.
Clearly communicate care recommendations, services, and next steps to clients and families.
Perform regular quality assurance and follow-up visits to ensure ongoing satisfaction and appropriateness of care.
Collaborate with the scheduling to match clients with the most appropriate caregivers and communicate care needs effectively.
Monitor care quality through regular client check-ins, caregiver feedback, and ongoing plan updates.
Serve as a coach and resource to caregiver teams, providing guidance to ensure continuity and excellence in care delivery.
Maintain accurate, HIPAA-compliant documentation of all client assessments, interactions, and care changes.
Identify broader client needs, such as home modifications, nutrition support, or social engagement, and coordinate referrals to appropriate community resources.
Provide empathetic support to clients and families who may be uncertain or hesitant about accepting care, offering practical solutions that inspire confidence.
Maintain strict confidentiality regarding all client and employee information.