Client Insurance Specialist

Child and Family Services of Erie County, Inc. • Town of Cheektowaga, NY

6d • $18 - $20 • Onsite

About The Position

Every day, you’ll make a meaningful impact by ensuring our clients have active coverage, our teams have accurate information, and our systems are running efficiently. Your day-to-day will include Insurance & Eligibility Coordination, Client-Facing Engagement, and Administrative Support.

Requirements

• 2+ years of insurance verification experience (Epaces, HealtheNet, etc.)
• Strong computer skills
• Prior experience in a front desk or customer service role
• Excellent communication skills—both written and verbal
• Comfort working with both children and adults experiencing mental health challenges

Nice To Haves

• Experience in human services is a plus
• Bilingual (English/Spanish) applicants are highly encouraged to apply

Responsibilities

• Verify insurance coverage and maintain up-to-date information in our electronic records system
• Review daily insurance reports and troubleshoot any anomalies or eligibility issues
• Communicate clearly with front desk and clinical staff to ensure smooth operations and informed decision-making
• Be a warm, professional presence at our front desk—greeting clients with care and cultural sensitivity
• Answer incoming calls with professionalism and compassion, helping clients feel heard and supported
• Provide trauma-informed, client-centered service to individuals from diverse backgrounds
• Support clinical staff with key clerical tasks including faxing, case filing, mail distribution, and EMR assistance
• Master our electronic medical record system for scheduling, report generation, and data management
• Process all incoming medical records requests in accordance with agency policy

Benefits

• Paid Time Off (PTO) – 20 PTO Days (25 Days After Five Years of Employment)
• 14 Paid Holidays (includes 2 flex holidays)
• Bereavement: Four Paid Days
• Paid Jury Duty
• Employer Paid Life Insurance
• Medical, Two Plan Options
• Dental, Two Plan Options
• Vision Insurance
• Wellness Program and Incentives
• Health Savings Account (HSA) and Quarterly Employer-Contributions
• Healthcare Flexible Spending Account (FSA)
• Dependent Care FSA
• Employee Referral Bonus
• Qualifying Employer for Public Service Student Loan Forgiveness Program (PSLF)
• 403(b) Right Away and Employer-Contributions After Two Years

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed