Client Implementation Project Manager

G MASS•New York, NY

About The Position

G MASS Consulting is seeking a Client Implementation Project Manager for an established Financial Market Infrastructure client. This role is within the Services function, focusing on the post-sales implementation process to ensure products and services are configured and implemented correctly for clients such as asset managers, hedge funds, and banks. The position covers the full lifecycle of client implementations, from initial setup through to go-live and long-term handover. While no coding is required, extensive work with no-code configuration tools is expected, and a quick learning curve is necessary. The ideal candidate will possess strong client communication skills, financial services knowledge, change management or project delivery experience, and comfort with data and technical platforms. A keen interest in applying AI and automation to implementation and delivery is highly valued as the team moves towards AI-based solutions.

Requirements

Strong client facing communication skills, whether leading a call or supporting from behind the scenes.
Solid understanding of Financial Services and how financial market infrastructure organisations support their client base.
Change management or project management experience, with a structured approach to delivery.
Comfortable working with structured data formats and protocols such as FIX, XML, or CSV, and confident learning no code configuration tools.
Genuine interest in AI technologies, ideally with some hands-on exposure to prompt engineering or AI agents.
Confident mapping and documenting detailed workflows.

Nice To Haves

Degree in Computer Science or a related technical field is a plus but not essential; equivalent practical experience is welcomed.

Responsibilities

Build knowledge across a wider suite of applications through structured training.
Work as part of a broader delivery team, partnering closely with project managers, solution designers, and internal technical teams.
Configure system connectivity and integration setups using no code tools, and coordinate data handling logic against agreed technical designs, ensuring a robust review process before anything goes live.
Manage configuration and reference data across test and production environments.
Own client implementation projects end to end, from initiation through to production.
Lead client testing directly, taking ownership of issue diagnosis and resolution.
Manage go live, support clients immediately post launch, and hand over cleanly to ongoing support.
Maintain clear project documentation and manage change tracking to keep stakeholders informed on risk and progress.
Identify practical ways to bring AI and automation into implementation processes, including prompt engineering and AI centred file modelling, and share findings with the team.
Act as a technical escalation point for specific project types, and contribute constructively to retrospectives.