Client Implementation Lead

INTX Insurance Software•Austin, TX

1d•Hybrid

About The Position

INTX is a modern (Re)insurance Operating System built for specialty P&C reinsurers, carriers, MGAs and captives. We unify policy, billing, claims, reinsurance, and reporting into a single configurable platform, eliminating the cost and complexity of legacy core systems. Our platform handles complex insurance and reinsurance workflows through flexible, rules-driven configuration, enabling organizations to streamline operations, optimize financial control, and gain real-time visibility across their business using AI to enhance these rules-driven processes. Built by experienced insurance and reinsurance operators, INTX supports clients across North America, Europe, Bermuda, and other global markets. As we continue to scale, we are strategically bringing key capabilities in-house to drive consistency, speed, and delivery quality across every engagement. Role Overview: We are seeking a Client Implementation Lead to run client implementations from requirements gathering through go-live. You will work directly with company leadership and serve as the bridge between clients and our engineering teams. This role is uniquely positioned at the intersection of delivery and business development — meaning you will travel not only for client workshops and go-lives, but also to industry conferences, tradeshows, and partner events where INTX builds relationships and accelerates growth. Because INTX is growing quickly, there is clear upward mobility, including: Implementation Team Lead, Delivery / Client Success, Sales / Partnerships (BD support, demos, events).

Requirements

Bachelor's degree (Business, Finance, MIS, or related field)
2–3 years of professional experience in a Client Implementation Lead or similar role
Proficiency with Microsoft Office (Word, Excel, PowerPoint)
Experience coordinating and support projects in a client-facing role
Willingness to travel up to 20%

Nice To Haves

Experience with property and casualty (P&C) insurance
Experience working with software development or IT teams
Experience in insurance, fintech, or consulting industries
Experience with Microsoft Azure
Professional certifications (e.g., CBAP, PMP, CSM)

Responsibilities

Lead discovery sessions with clients to capture workflows, rules, and integration needs
Translate business needs into functional specs and configuration instructions
Document processes, data requirements, and system behaviors
Own projects from kickoff through go-live, tracking status, risks, and dependencies
Support configuration, testing, and UAT with client stakeholders
Manage cutover planning, go-live readiness, and hypercare support
Contribute to internal playbooks, templates, and delivery standards
Work directly with leadership, engineering, and product stakeholders
Coordinate with external partners (vendors, consultants, actuarial groups)
Travel for client meetings, tradeshows, and conferences to support sales conversations