Client Implementation Analyst, Officer

State Street•Quincy, MA

1d•Onsite

About The Position

We are looking for an experienced Project/Program management candidate with experience of the full lifecycle of complex technology and services projects. Candidates who can collaborate across State Street & Charles River products and services, who represent the STT enterprise culture traits and behaviors in order to deliver the Alpha solution to our clients. The team you will be joining is a part of a global, cross-divisional group supporting State Street AlphaSM. State Street AlphaSM redefines the common definition of ‘alpha’ to mean powering better performance and outcomes at every point on the investment life-cycle. State Street Alpha is the market leading, first open platform from a single provider that connects the front, middle and back office. It harmonizes data, technology and services across trusted providers to help our clients better manage their businesses. Join us if making your mark in an ever-changing, increasingly complex and competitive industry is a challenge you are up for.

Requirements

Experienced Project/Program management candidate with experienced of the full lifecycle of complex technology and services projects.
Candidates who can collaborate across State Street & Charles River products and services, who represent the STT enterprise culture traits and behaviors in order to deliver the Alpha solution to our clients.
Ability to bring together teams across different levels and disciplines within the organisation
A willingness to drive resolutions & own outcomes
Strong critical thinking, problem solving, decision making and relationship management skills
Experience in supporting the management of large scale, multi-location projects, across multiple business lines and corporate functions
The Enterprise Culture traits and behaviours – Choose to own it, Break through Silos, Deliver results through integrity, Do Better Every Day, Care for colleagues, clients and community
Microsoft Office suite experience

Nice To Haves

Degree qualified with a financial or analytical discipline preferred, or relevant experience within the financial services industry

Responsibilities

Work in a support role on client facing Alpha implementation programs.
Take responsibility for supporting and overseeing significant elements or phases of a client implementation program.
Plan and proactively monitoring its progress resolving issues and initiating appropriate corrective action with the relevant teams
Support the Client Implementation Executive and Lead in ensuring on timely delivery of the program
Communicate guidance and decisions from Oversight and Leadership groups such as Deal Team, Executive Committee to the Program and Product owners
Support the design of the program Milestone planning and sequencing of the phases for the program
Make decisions and recommendations to the Client Implementation Executive and Lead and the Client to manage and ensure the successful delivery of the program plan
Monitor expenditure costs against delivered and realized benefits on behalf of the program
Provide insight for solutions, develop in-depth knowledge of assigned project and/or product(s) by researching facets of the operation that are unclear and developing a concise picture of the current / strategic state and defining a solution which is fit for purpose.
Support capturing of business requirements, reaching agreement on Target Operating Models
Supporting the Client Implementation Executive and Lead in managing risk to the program's successful outcome and change control process
Ensuring the delivery of new capability or services from the program is on time and within budget, in accordance with the program plan and program governance arrangements
Supporting the Client Implementation Executive and Lead and the Client PMO in managing both the dependencies, reporting and the interfaces, between the dependent initiatives as part of the program milestone plan
Reporting the progress of the program at regular intervals to the Client Implementation Executive Lead, internal steering and the external steering committees
Agreeing the contract structure and schedules based on the services with the Legal and product owners
Working with Legal and the product owners to define the business owners and recommending input to Service schedules
Support the definition of the Migration/Transition schedule, assumptions, phasing/sequencing, developments, timing and dependencies
Understand and hold the business SMEs accountable for discussions with legal and the client on specific clauses and schedules

Benefits

our retirement savings plan (401K) with company match
insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
paid-time off including vacation, sick leave, short term disability, and family care responsibilities
access to our Employee Assistance Program
incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans)
eligibility for certain tax advantaged savings plans
inclusive development opportunities
flexible work-life support
paid volunteer days
vibrant employee networks