Client Immigration Representative II

Who we are: BAL•Richardson, TX

1d•Onsite

About The Position

Under the direction of the Client Relationships Manager (CRM), the CIR is responsible for the day-to-day coverage of BAL’s outsourcing services to support our clients’ immigration programs. The role will require collaborating with client teams, legal teams, and other firm-wide resources to ensure harmonization with both client and BAL objectives, values, and culture. The CIR may support a single client or a portfolio of clients.

Requirements

Ability to function well in a fast-paced, dynamic environment.
Sensitivity to confidential information.
Ability to manage priorities and workflow, while keeping manager in the loop.
Proficiency with Microsoft Office Suite, specifically – Word, Excel, and PowerPoint.
Strong communication skills, both written and verbal.
Ability to deal effectively with a variety of individuals at all organizational levels.
Creative, flexible, and innovative team player.
Ability to meet deadlines and goals.
Able to maintain a sedentary position for up to 90% or the work day.
Able to type and to grasp, grip, push and pull file drawers and doors.
Able to walk and to climb stairs or use elevator to coordinate with other departments.
Able to bend, stoop, kneel and/or stand to access files and documents.
Able to lift up to 25 lbs of files and/or boxes.
Typically 2-4 years of immigration, customer service, legal, or in a related field.
Professional who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity; exercises judgement within defined guidelines and practices to determine appropriate action.

Responsibilities

Monitor internal or external inboxes and provide timely and accurate responses, obtaining input from client contacts, legal team contacts, and other BAL resources, as needed.
Provide timeline expectations to employees, managers and other key internal stakeholder.
Triage general inquiries from client Talent Acquisition (TA) or Global Mobility (GM) teams.
Provide or facilitate client HRIS data confirmations.
Collaborate with client on case initiations directly in Cobalt©.
Support pre-offer assessment process by coordinating document collection with TA teams.
Assist in maintaining and tracking of new hire pipeline and onboarding.
Attend general meetings, sessions, and/or trainings as needed to stay up to date with program priorities and activities.
Support client communications/blasts to keep audience abreast of needed information/updates.
Assist with escalation protocols and information gathering.
Manage requests and post required client notices.
Create and manage public access files, as needed.
Partner with client teams to support wage related matters and gather needed information/documentation.
Assist as needed in the PERM recruitment administrative process.
Continuous maintenance of internal templates and standard operating procedure (SOP) documents.
Provide termination and expiration reporting, followed by appropriate project initiations.
Maintain functional understanding of client internal programs and tools.
Assist with regular monitoring of client data integrity, updating system as applicable.
Assist with facilitating coordination of Cobalt© access requests, as applicable.
Potentially assist in creating process documentation for new processes.
Potentially provides account feedback to promote efficiency and effective account coverage.
At times, may provide shadow sessions to new incoming account team members with assistance from senior members.