Client Immigration Representative I

Who we are: BAL•Richardson, TX

10d•Onsite

About The Position

Under the direction of the Client Relationships Manager (CRM), the CIR is responsible for the day-to-day coverage of BAL’s outsourcing services to support our clients’ immigration programs. The role will require collaborating with client teams, legal teams, and other firm-wide resources to ensure harmonization with both client and BAL objectives, values, and culture. The CIR may support a single client or a portfolio of clients.

Requirements

Minimum of 1 year of immigration, customer service, legal, or related field experience.
Ability to function well in a fast-paced, dynamic environment
Sensitivity to confidential information
Ability to manage priorities and workflow, while escalating as needed
Proficiency with Microsoft Office Suite, specifically – Word, Excel, and PowerPoint
Acute attention to detail
Strong communication skills, both written and verbal
Ability to deal effectively with a variety of individuals at all organizational levels
Creative, flexible, and innovative team player

Nice To Haves

Prior HR experience preferred.
Bachelor’s degree in related field or equivalent experience

Responsibilities

Monitor internal or external inboxes and provide timely and accurate responses, obtaining input from client contacts, legal team contacts, and other BAL resources, as needed.
Provide timeline expectations to employees, managers and other key internal stakeholder.
Triage general inquiries from client Talent Acquisition (TA) or Global Mobility (GM) teams.
Provide or facilitate client HRIS data confirmations.
Collaborate with client on case initiations directly in Cobalt©.
Support pre-offer assessment process by coordinating document collection with TA teams.
Assist in maintaining and tracking of new hire pipeline and onboarding.
Attend general meetings, sessions, and/or trainings as needed to stay up to date with program priorities and activities.
Support client communications/blasts to keep audience abreast of needed information/updates.
Assist with escalation protocols and information gathering.
Manage requests and post required client notices.
Create and manage public access files, as needed.
Partner with client teams to support wage related matters and gather needed information/documentation.
Assist as needed in the PERM recruitment administrative process.
Continuous maintenance of internal templates and standard operating procedure (SOP) documents.
Provide termination and expiration reporting, followed by appropriate project initiations.
Maintain functional understanding of client internal programs and tools.
Assist with regular monitoring of client data integrity, updating system as applicable.
Assist with facilitating coordination of Cobalt© access requests, as applicable.