Client Growth Manager

SPAR•Charlotte, NC

7d•Onsite

About The Position

About SPAR SPAR is a global leader in consumer solutions, proudly partnering with top-tier CPG brands and Fortune 100 retailers across 10 countries. As we continue to grow, we’re expanding our Team with passionate professionals who are ready to make an impact. If you thrive in a fast-paced environment, enjoy solving problems, and are driven by operational excellence—we want to hear from you! Why SPAR? Work Environment: In-office position based in Charlotte, NC Competitive Pay: We recognize and reward your expertise Robust Benefits: Medical, Dental, Vision, Life Insurance & more Retirement Options: 401(k) and Roth plans to help you plan ahead Generous PTO: Maintain work-life balance with paid vacation and personal time Career Growth: Ongoing learning and development opportunities Inclusive Culture: Join a collaborative, diverse team committed to innovation and respect

Requirements

This position requires minimum education of an associate’s degree
This position requires a minimum of 2 years’ experience in project management, client services, or retail management.

Responsibilities

Oversee all aspects of client programs, ensuring seamless execution from initiation to completion, and consistently achieving or exceeding defined success metrics.
Utilize defined processes to proactively track, identify, and bring to surface any challenges that may impact client KPIs and SLAs.
Participate in the development of comprehensive business reviews— ensuring alignment on objectives, performance, and opportunities for growth.
Participate in revenue growth initiatives with existing clients by identifying opportunities for expansion within current and new retail channels.
Participate in delivering SPARview demonstrations, and leading impactful presentations to newly onboarded clients.
Develop comprehensive program instructions and training materials that incorporate industry best practices, ensuring clarity and effectiveness for all stakeholders.
Partner closely with Client Success and Field Management Teams to align program objectives, clarify expectations, and drive unified execution across teams.
Deliver timely, transparent status updates to clients, addressing concerns promptly and maintaining trust throughout project execution.
Prepare detailed post-program recaps, ensuring all client deliverables are completed accurately and on schedule.
Monitor field-level performance rigorously using Rep and Issue Tracking systems, identifying and resolving issues swiftly to maximize program outcomes and client satisfaction.
Manage weekly over-the-cap (OTC) files to ensure accurate billing and rep payments.
Prepare, process, and submit client invoices to the finance team, maintaining accuracy and compliance with company standards.
Coordinate effectively with distribution teams to manage shipments, mailings, and inventory, ensuring operational efficiency and timely delivery.
Participate in program time studies as needed.