Client Growth Associate

TCShadowlight • Leola, PA

7h • Onsite

About The Position

We are looking for a Client Growth Associate to be the newest addition of our team. TCShadowlight has a fantastic company culture that offers monthly and quarterly events for employees, and most of us consider TCShadowlight to be our "home" when speaking about our career. We are not just a company, but a family. TC is a very unique place to work that is considered to be a hidden gem here in Lancaster County. We work with large name clients all over the world and we all genuinely love what we do and showing our creativity and passion through our work with clients. We'd love for you to consider working for us!

Location: Leola, PA
Full-Time
Hours: 8:00am - 5:00pm Monday through Friday

This position requires in-office work.

Requirements

• Bachelor’s degree or equivalent professional experience, with a minimum of 5 years in strategic sales, business development, account management, or a related client-facing role.
• Ideally has expertise in a professional studio, production, or creative services environment, with a strong understanding of how studio capabilities translate into client value and revenue opportunities.
• Outstanding verbal and written communication skills, including the ability to present clearly, influence decision-makers, and convey complex information with clarity and confidence.
• Proven ability to build rapport, develop trust, and cultivate long-term client relationships across multiple levels of an organization.
• Conscientious work habits, high accuracy, and consistent attention to detail in all client-facing and internal deliverables.
• Strong organizational and administrative skills, with the ability to manage multiple priorities, maintain documentation, and support seamless sales operations.
• Demonstrated proficiency managing timelines, coordinating cross-functional efforts, and delivering work efficiently in fast-paced environments.

Responsibilities

• Drive new business growth by generating sales opportunities that contribute to annual revenue targets and support the studio’s continued expansion.
• Identify and evaluate adjacent verticals and collaborate with the Executive Director to develop strategic plans for outreach and market penetration.
• Establish and nurture partnerships with external freelancers, agencies, and third-party collaborators who can provide qualified referrals and broaden the studio’s reach.
• Increase market awareness of the studio’s capabilities through targeted outreach, networking, and strategic representation across industry channels.
• Attend industry conferences and trade shows to build relationships, uncover leads, and stay informed on market trends and industry needs.
• Deeply understand client needs, objectives, and challenges through thoughtful discovery conversations, research, and active listening, ensuring every opportunity is grounded in what the client is truly trying to achieve.
• Develop strategic, insight-driven solutions that align client goals with the studio’s capabilities by translating needs into clear creative approaches, production pathways, or multi-service solutions.
• Collaborate with producers, creative, and operations teams to build compelling proposals, treatment angles, and project approaches that address client requirements and differentiate us from competitors.
• Identify opportunities for long-term partnership development, helping clients see beyond the immediate project and explore broader, multi-project or multi-channel engagements.
• Use market intelligence and client insights to recommend proactive ideas, new creative directions, or net-new solutions that strengthen pitch success and client satisfaction.
• Track and evaluate emerging markets, adjacent verticals (e.g., tabletop, food, medical, technology), and industry trends to inform growth opportunities and target new business.
• Uncover and respond to RFQs in a timely manner and support the quoting process, offering insights grounded in client objectives and strategic opportunity.
• Support Account Managers in growth efforts to develop revenue within existing accounts by uncovering new project opportunities, cross-selling additional capabilities, re-engaging lapsed clients, and expanding relationships across divisions and brand families.
• Champion a client-first mindset, ensuring a deep understanding of client communication goals, brand standards, deliverables, and creative expectations.
• Actively participate in production and sales meetings, collaborating with key team members to align on client needs and project requirements.
• Provide recommendations on studio utilization strategies, including effective promotion of Sound Stage space and leveraging studio assets for growth.
• Support Upper Management in evaluating capital expenditures and strategic partnerships that enhance creativity, efficiency, quality, and profitability.
• Work with leadership to identify marketing opportunities and collaborate with external vendors to enhance visibility and demand.
• Maintain accurate documentation in Zoho (CRM), tracking all client interactions, pipelines, and account development activities.
• Perform additional responsibilities as assigned to support broader sales, marketing, or operational initiatives.

Benefits

• TC Shadowlight offers competitive pay for this position, full benefit package including paid time off, paid sick leave, benefits, 401K matching, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level