Client Growth & Retention Associate

Millman Multimedia Career • Hunt Valley, MD

3d

About The Position

We’re seeking a Client Growth & Retention Associate to manage renewals for expiring accounts, extend existing client relationships, and support new business growth. This role is ideal for someone who thrives in relationship-driven work, consultative conversations, and a goal-oriented environment where follow-through matters.

Requirements

• Experience with client retention, renewals, or account management
• Strong sales, relationship-building, and communication skills
• Comfort with phone, video, and face-to-face client interactions
• Ability to manage multiple accounts and priorities simultaneously
• Tech-savvy with CRM experience (Salesforce preferred)

Nice To Haves

• Experience with Greek Life is a plus, not required

Responsibilities

• Proactively manage expiring and inactive accounts to drive renewals
• Develop quotes, proposals, contracts, and presentations for renewals
• Execute consultative retention strategies focused on long-term value
• Monitor client trends, engagement, and evolving needs
• Maintain Salesforce opportunities and account records
• Encourage contract extensions and expanded services with existing clients
• Support lead generation through outreach, campaigns, events, and cold-calling
• Attend conventions and execute timely post-event follow-ups
• Collaborate with Retention, Scheduling, and Customer Success teams
• Maintain Salesforce reports and dashboards
• Travel up to 10% of the time (including some weekends and overnight travel) for events and photoshoots

Benefits

• Competitive salary
• Health, vision, and dental insurance
• Retirement savings plan
• Employee discount
• Referral program
• Generous PTO
• Fun, collaborative company culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed