Client Retention Coordinator

Banfield Pet Hospital

8d•$19 - $26•Remote

About The Position

The primary purpose and function of the Client Retention Coordinator is to provide outstanding customer service to both internal and external clients, ability to communicate and educate clients on services and goods regarding Wellness Plans, approval to collect payment and cancel Wellness Plans, shows empathy and compassion while communicating with clients of deceased pets.

Requirements

Must be hardwired with a minimum 85mbs internet speed.
Must have a quiet space to work.
Ability to work at a computer for long periods of time.
Project timelines and work volume/deadlines may often require more than 40 hours per week to complete essential duties of this job.
Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.
Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate necessary equipment.
Associate’s degree is preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.
One year of Customer Service (Call Center, etc.) experience is required.

Responsibilities

Educate and negotiate in order to retain Banfield’s Wellness Plan clients.
Utilize various strategic preservation techniques to educate clients about their Wellness Plans.
Coordinate, if necessary, with hospitals to cancel Wellness Plans (under specific situations).
Educate Banfield clients in regards to our Wellness Plan terms, conditions, services, and inclusions.
Document all calls and resolutions using the Client Retention software in PAWS.
Display a positive and professional attitude towards internal and external clients at all times.
Respect and partner with fellow associates to achieve positive results within the team.
Other job duties as assigned.