Client Experience Strategic Project Management, AVP - State Street Investment Management

State Street•Boston, MA

8d•$80,000 - $140,000

About The Position

State Street Investment Management is seeking an experienced Project Manager to drive transformation, improve efficiency, and enable innovation across its Client Experience team. The role leads both strategic and execution-level work, proactively coordinating stakeholders and delivering cross-functional initiatives. It supports senior leadership in developing and executing OKRs, strategy, target-state blueprints, and transformation roadmaps, and facilitates communication across State Street Investment Management and the broader State Street enterprise. The Project Manager partners with consulting firms and industry research organizations to identify best practices, market trends, and leading client experience products and platforms. The role prepares executive presentations, strategic updates, and recommendations; leads project governance and meetings; and manages project plans, requirements, risks, dependencies, scope, budgets, milestones, and performance indicators. Projects are managed through initiation, planning, execution, testing, implementation, and post-production support. The position also promotes effective use of AI tools and identifies AI use cases to improve project planning, execution, and delivery. The salary range is $80,000–$140,000 annually, with the applicable range potentially varying by work location. Employees may participate in State Street’s benefits program, including a 401(k) with company match, insurance coverage, paid time off, an Employee Assistance Program, incentive compensation eligibility, and certain tax-advantaged savings plans. The company also describes inclusive development opportunities, flexible work-life support, paid volunteer days, and employee networks.

Requirements

10+ years working in the investment industry, with 2–5+ years of project management experience.
Demonstrated ability to function in a fast-paced, multi-stakeholder, matrix-management environment.
Understanding of mutual funds, ETFs, and institutional funds across data domains including performance, holdings, accounting, pricing, and analytics.
Ability to work independently to ensure plans are implemented completely.
Proactive approach to acquiring information and developing new skills; ability to grasp and apply new material, concepts, and procedures.
Articulate, authentic, and credible, with flexibility to respond to changing strategies and tactics.
Proven track record of delivering projects across data operations, business requirements analysis, definition, communication, assessment, and validation.
Excellent communication, problem-solving, and decision-making skills, including the ability to communicate effectively with all organizational levels.
Experience with third-party vendors and their integration with business applications.
Experience working with globally distributed project teams.
Excellent analytical skills and ability to interpret business and functional requirements.
Detail-oriented, with demonstrated ability to enhance process improvement capabilities.
Strong interpersonal and collaboration skills.
Solid understanding of waterfall and agile methods.
Strong Microsoft Excel, Visio, PowerPoint, and SQL skills.

Nice To Haves

JIRA experience.
Confluence experience.

Responsibilities

Lead project management and coordination of cross-functional strategic alignment initiatives.
Support Client Experience senior leadership in developing and executing OKRs, strategy, target-state blueprints, and transformation roadmaps.
Facilitate stakeholder engagement and communication across State Street Investment Management and the broader State Street enterprise.
Partner with consulting firms and industry research organizations to identify best practices, market trends, and leading client experience products and platforms.
Prepare executive presentations, strategic updates, and recommendations to support leadership decision-making.
Lead project calls, governance, Steering Committee meetings, and workstream meetings.
Develop and maintain project plans, timelines, milestones, and deliverables.
Partner with business, technology, operations, vendors, and external stakeholders.
Lead requirements gathering and scope definition activities.
Ensure requirements are documented, prioritized, and aligned with business objectives.
Identify project risks, dependencies, assumptions, and constraints.
Produce project status reports, executive updates, and Steering Committee materials.
Track milestones, budget, scope changes, and key performance indicators.
Drive projects to completion while managing risk, budget, scope, and timeline.
Manage projects through initiation, planning, execution, testing, implementation, and post-production support.
Embrace and leverage effective use of the latest AI tools.
Identify and shape AI use cases that enhance how Project Managers plan, execute, and manage delivery.

Benefits

401(k) retirement savings plan with company match.
Basic life, medical, dental, vision, long-term disability, and optional additional insurance coverage.
Paid time off, including vacation, sick leave, short-term disability, and leave for family care responsibilities.
Employee Assistance Program.
Eligibility for annual performance-based incentive awards, with certain sales roles excluded and subject to sales incentive plans.
Eligibility for certain tax-advantaged savings plans.
Inclusive development opportunities.
Flexible work-life support.
Paid volunteer days.
Employee networks.