Client Experience Specialist

Ethos Veterinary Health•Gilbert, AZ

2d•$17 - $24•Onsite

About The Position

AVECCC is a 24-hour veterinary emergency and critical care hospital in Gilbert, AZ. As a Veterinary Receptionist, you'll be the first point of contact for clients and pets, working closely with a clinical team that partners with neurologists, internists, dermatologists, oncologists, and a surgical team to provide the highest quality care to our patients. At Arizona Veterinary Emergency & Critical Care Center (AVECCC), part of Ethos Veterinary Health, you'll join an organization that prides itself on its core values to drive a dynamic culture. We offer a unique training program with many opportunities to learn and grow, from Technician Assistant to our Senior Veterinary Technicians, shift leads, supervisors, and managers. AVECCC has a commitment to health and wellness, not only for our patients, but also for our staff. To help manage burnout and compassion fatigue, employees have access to an onsite social worker dedicated to their personal wellness.

Requirements

High School Diploma or GED
One year of experience as a Client Administrator, Receptionist, or in a customer service related job
Computer proficiency
Ability to multitask
A collaborative mindset and commitment to exceptional patient care

Nice To Haves

Familiarity with popular breeds of dogs and cats
Knowledge of veterinary medical terms
Education or experience in the veterinary field
Ability to work various shifts, including all major holidays

Responsibilities

Demonstrate excellent customer service and communication skills
Display compassion and patience toward clients
Answer incoming phone calls from clients, veterinarians, and employees
Greet clients and pets upon arrival
Handle emergency situations efficiently and calmly
Present billing estimates to clients and collect payment for bills
Admit and discharge animal patients
Provide regular updates to clients regarding the status of their pet and/or wait time
Document phone conversations in the electronic system
Maintain and file patient records and complete all necessary paperwork
Enter patient information into the company electronic system
Maintain cleanliness of the facility, including sweeping, mopping, and wiping down surfaces
Complete other tasks assigned by your supervisor
Work closely with veterinarians, technicians, and support teams
Contribute to a positive, team-focused hospital culture