Client Experience Specialist - Mississauga

Raffi Jewellers Yorkdale Inc • Mississauga, ON

36d • CA$65,000 - CA$75,000 • Onsite

About The Position

Raffi Jewellers is seeking a Client Experience Specialist to join their team in Mississauga. This role is crucial in creating and maintaining an exceptional client experience that aligns with the brand's heritage, values, and high standards of service. The focus is on client experience, brand standards, product knowledge, and boutique operations. The successful candidate will collaborate with colleagues and management to ensure every client interaction is thoughtful, personalized, and consistent with world-class brand standards. This position is permanent, full-time, and on-site at the Square One Shopping Centre location.

Requirements

• Previous experience in luxury retail, hospitality, jewellery, watches or another premium client-service environment.
• Exceptional client service and relationship-building skills.
• Excellent communication and interpersonal skills.
• A polished, professional and confident presence.
• Ability to remain calm, professional and solution-oriented in a fast-paced environment.
• Flexibility to work hours based on operational business needs, including evenings, weekends and holidays.
• Proficiency in English is required.
• Qualified candidates must be legally entitled to work in Canada.

Nice To Haves

• Post-secondary education is an asset.

Responsibilities

• Deliver and continuously enhance exceptional client experiences across the entire client journey, from welcome and consultation through purchase and after-sales.
• Uphold the brand's visual, operational, presentation and etiquette standards throughout the boutique.
• Build strong client relationships and contribute to client satisfaction, loyalty and retention.
• Respond to client questions, feedback and concerns with professionalism, discretion and appropriate follow through.
• Support post-sale follow-up and collaborate with Management to ensure a seamless after-sales experience.
• Monitor client feedback and identify opportunities to further enhance the client experience.
• Maintain a strong knowledge of the brand's heritage, collections, product features and key attributes.
• Participate in ongoing brand and product training and utilize available learning resources and digital platforms.
• Share product knowledge and best practices with colleagues to support a collaborative and knowledgeable team environment.
• Consistently represent the brand with professionalism, discretion and attention to detail.
• Support the smooth day-to-day operation of the boutique, including opening and closing responsibilities as required.
• Collaborate with colleagues to maintain a clean, organized and fully prepared boutique environment.
• Ensure appropriate supplies and operational requirements are maintained.
• Maintain clear and effective communication with Store Management and team members.
• Exercise sound judgment, problem-solving and decision-making skills in addressing client and operational matters.
• Ensure compliance with company policies, brand standards and applicable regulations.
• Assist in the planning, coordination and execution of in-store and external client events.
• Represent the boutique and brand with professionalism and discretion at client events and special occasions.
• Contribute to creating a welcoming, engaging and elevated boutique environment.
• Work collaboratively with colleagues across Client Experience, Sales, Hospitality, Administration and Service.
• Support colleagues when required to ensure that the highest level of client service is consistently maintained.
• Contribute to a positive and collaborative team environment by sharing knowledge and best practices.

Benefits

• Access specialized training and development opportunities to advance your skills across different facets of the luxury retail industry.
• Be part of exciting client events, training seminars and specialized experiences.
• Industry-leading pay and a comprehensive benefits package with opportunities to earn based on individual and team performance.
• A workplace that supports your well-being and fosters inclusivity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree