Certified Home Health Aide Lead

Nurse Galinas Caregiving•New Providence, NJ

1h•Onsite

About The Position

We are seeking a Client Experience Specialist (CES) — a Certified Home Health Aide in good standing with the State of New Jersey — to lead our mission of building client confidence and supporting new team members. This position is perfect for a professional who loves caregiving and has the interest in learning leadership skills so he/she can inspire others. As a Client Experience Specialist, you will be the ambassador of our signature services and the first point of contact for both new clients and caregivers. You will work in four integrated domains alongside a nurse, a service planner and a client happiness manager. The four domains are: Service Culture & Administrative Support, Onboarding & Coaching New Caregivers, Onboarding New Clients & Families, and Direct Care & On-Call Leadership. This is not just another CHHA job. You will be the bridge between our office, our field team, and our clients — shaping every step of the client experience so families feel supported and caregivers feel empowered. With guaranteed full-time forty hours a week hours, premium benefits, and opportunities for growth, this role is ideal for someone ready to lead and serve at the highest level.

Requirements

Current New Jersey Certified Home Health Aide (CHHA) license in good standing.
Reliable personal transportation (must drive yourself to and from work).
Commitment to working every other weekend and every other holiday.
Exceptional communication, leadership, and problem-solving skills.
Passion for delivering luxury-level, personalized care.

Responsibilities

Gain a deep understanding of our proprietary Distinguished Living Match System and luxury brand.
Support office leadership with care coordination tasks and amazing client experience.
Serve as the culture ambassador for new hires, modeling our iCARE principles of Integrity, Compassion, Accountability, and Excellence.
Support the agency to match caregivers to clients based on lifestyle, skill, and personality fit.
Guide team members through their first shifts and ongoing training.
Lead the first in-home visit to ensure clients and families feel confident and special.
Create a seamless transition from the service launch to client satisfaction.
Orient clients and family members to our unique systems, ensuring trust and peace of mind.
Provide hands-on care as the expert caregiver for specialized or complex cases.
Serve as after-hours on-call coordinator one week each month, ensuring continuity of care.