Client Experience Specialist

Faegre Drinker Biddle & Reath • Chicago, IN

2d • $42 - $50

About The Position

Faegre Drinker has an opportunity for a Client Experience Specialist to work with our Client Development & Marketing team in our Minneapolis, Philadelphia, Chicago, Denver, or downtown Indianapolis offices. You will be part of a dynamic team dedicated to supporting the firm’s client engagement and growth strategies in alignment with the firm’s strategic plan. This position will work with other talented individuals who share a passion for doing great work in the best interest of our clients.

Requirements

• Ability to problem-solve
• Excellent interpersonal, verbal and written communication skills, including the ability to communicate effectively in a virtual environment (e.g., via phone, web/videoconference)
• Ability to concentrate on tasks, make decisions and work calmly and effectively in a high-pressure, deadline-orientated environment
• Demonstrated ability to use good judgment in taking initiative while asking for direction or clarification and consulting others, as appropriate
• Willingness to be flexible with time and adjust to a changing work environment
• Ability to build and maintain positive relationships, both internally and externally, while maintaining a client service orientation
• Ability to use sound judgment and discretion in dealing with highly confidential information
• Ability to take direction and accept supervision
• Demonstrated ability to work independently, organize and accurately prioritize work, be detail-oriented, understand when urgency is required and use good judgment in varied situations
• Ability to work effectively with co-workers in a team oriented collaborative environment
• Bachelor’s degree, preferably in marking, communications or finance
• 4 years or more of professional experience, including 2 years within a professional services environment, ideally business development
• Proficiency in Microsoft Excel, Word, PowerPoint, PowerBI and experience with database software

Nice To Haves

• Experience with project management, budget development & record management preferred

Responsibilities

• Partner with the Senior Manager of Client Experience on strengthening client relationships, boosting revenue, and creating, executing and overseeing initiatives that enhance the client experience
• Support the Senior Manager of Client Experience with various client experience initiatives, including but not limited to data review and clean up, feedback initiatives, coordinating third-party insights, coordination of client roundtables and various other firm-level client experience projects
• Special projects and other duties as assigned

Benefits

• Flexible working environment for work-life success
• Opportunity to participate in firm-sponsored volunteer events
• Wellness programming with personalized content and activities
• Professional environment and the opportunity to work with experts at the top of their fields
• Variety of health plan options, as well as dental, vision and 401(k) plans
• Generous paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees