Client Experience Specialist

eCapital • Lenexa, KS

3d • $20 • Onsite

About The Position

eCapital is currently seeking a Client Experience Specialist to join our team in our Lenexa, KS office. At eCapital, our employees are the base of our business, and dynamic employees enable us to service our clients in the most exceptional manner. The Client Experience Specialist reports to and takes direction from the Client Experience Supervisor.

Requirements

• Customer service pro with strong communication skills.
• Problem-solver who thrives in a fast-paced environment.
• Detail-oriented with the ability to multi-task.
• Comfortable using Microsoft Office and CRM Tools (Salesforce experience is a plus!)

Nice To Haves

• Call center experience is a bonus but not required.
• Bilingual candidates in Spanish & English (written and verbal) preferred.

Responsibilities

• Greet clients warmly over the phone, provide expert guidance and build lasting relationships.
• Troubleshoot issues, resolve concerns efficiently and ensure client satisfaction.
• Educate clients on our services, assist with client onboarding, and mark a real impact on client success.
• Communicate with different departments to answer client inquiries.
• Maintain accurate records of client interactions in the company database.

Benefits

• $20 Hourly
• Performance Incentives
• PTO
• Health, Dental, and Life Benefits
• 401K Matching
• Abundant professional development opportunities at a growing and thriving alternative Finance company!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees