Client Experience Specialist

OGARAJETS•Atlanta, GA

5h•Onsite

About The Position

The Client Experience Specialist is a client-facing execution role responsible for supporting aircraft transactions from early prospecting through closing. This position serves as a key coordination and communication partner across Sales, Technical, Research, Marketing, and Engagement & Closing, helping ensure clarity, momentum, and follow-through throughout the deal lifecycle. This role is designed for someone who thrives in fast-paced environments, enjoys working closely with people, and takes pride in keeping complex processes running smoothly. It is not a traditional sales role and does not carry a sales quota.

Requirements

Bachelor’s degree or equivalent professional experience
0–3 years of experience in sales, finance, aviation, consulting, analytics, or a client-facing professional environment
Demonstrated interest in sales, business development, or client advisory roles
Strong written and verbal communication skills
High attention to detail with the ability to manage multiple priorities
Analytical mindset with comfort working with data, research, and reporting tools
Willingness to learn and operate within CRM, project management, and research systems
Coachable, self-motivated, and comfortable receiving direct feedback
Ability to work in a fast-paced, performance-driven environment
Ability to manage priorities, stay ahead of details, and manage up effectively
Comfort working directly with clients and senior professionals
Willingness to travel as part of active transactions
Team-first, service-oriented mindset

Nice To Haves

Exposure to CRM systems (ClickUp, HubSpot, or similar)
Experience supporting sales teams, deal execution, or transactional workflows
Familiarity with aviation
Strong interest in long-term career growth within a sales organization

Responsibilities

Partner closely with Sales leadership to support prospecting and active transactions
Maintain visibility across deal stages, follow-ups, and next steps
Prepare agendas, notes, and action items for sales-related meetings
Travel to support audits, inspections, pre-purchase processes, and closings as needed
Own deal setup, timelines, checklists, and trackers within internal systems
Coordinate calendars across internal teams, clients, vendors, and third parties
Anticipate risks, bottlenecks, or misalignment and proactively surface solutions
Support professional, high-touch client communication
Coordinate with escrow companies, maintenance facilities, program providers, and other third parties
Help ensure a seamless, well-orchestrated client experience
Work daily with Technical, Research, Marketing, and Engagement & Closing teams
Step in to fill gaps and maintain deal momentum when needed
Contribute to process improvement and documentation efforts