Client Experience Manager
About The Position
Allied Maker designs and manufactures handcrafted lighting for some of the most significant interiors in the country. Every fixture is made in New York, by hand. We are a small company growing fast — and how we take care of our clients is core to everything we build. We're looking for someone who has spent years mastering client relationships at the highest level and is ready to lead a team built around that same standard. You'll own the client experience function at Allied Maker: managing the team responsible for every touchpoint between our clients and our product. That includes architects, interior designers, developers, and private clients working on projects at every scale. You'll set the standard for how we communicate, how we respond, and how we resolve problems. You'll build out our systems and processes, and work directly with production, operations, and leadership to ensure the client experience reflects the quality of what we make. The lighting industry is something you'll learn. The leadership instincts, the relationship management, the ability to hold a team to a high standard — that's what we need you to bring.
Requirements
- 5+ years in a senior client-facing role.
- At least 2 years managing a team.
- Experience in luxury retail, fashion showrooms, hospitality, galleries, or similar high-touch environment.
- Proven ability to manage complexity: multiple clients, long lead times, custom specifications, and high expectations — simultaneously.
- Manager's instinct: ability to raise the floor of the people around you without micromanaging.
- Exceptional written communication skills: clarity, authority, and ability to read client needs.
- Experience building or improving systems (intake processes, follow-up protocols, client documentation).
- Comfort working directly with founders and senior leadership in a fast-moving environment.
Responsibilities
- Own the client experience function at Allied Maker.
- Manage the team responsible for every touchpoint between clients and the product.
- Set the standard for client communication, response, and problem resolution.
- Build out systems and processes for client experience.
- Work directly with production, operations, and leadership to ensure client experience reflects product quality.
Benefits
- A leadership role with real scope — you will own this function, not just maintain it.
- Direct access to founders; your decisions will matter and be seen.
- A product you can be genuinely proud to represent, with an actual story behind it.
- A company at an inflection point, scaling from 50 to 100+ people over the next 18 months.
- The chance to build something, not just manage something that already exists.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
