Client Experience Manager - Bswift
About The Position
At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. As a Client Experience Manager, you’ll play a key role in ensuring smooth client implementations, renewals, and ongoing satisfaction. You’ll also mentor and guide your team to grow professionally while fostering strong client relationships.
Requirements
- You’re a natural problem-solver with strong project management skills.
- You thrive in a collaborative environment and enjoy mentoring others.
- You have experience with benefits systems, EDI/SSO, and payroll integration.
- You’re detail-oriented and can juggle multiple priorities with ease.
- You’re committed to delivering exceptional client service.
- You’re adaptable, proactive, and eager to contribute to team success.
- Bachelor’s degree in a related field preferred or one year experience with HR Technology solutions preferred.
- Experience with HR Technology, preferably benefits administration OR experience at a benefits brokerage firm.
- Exceptional customer service and interpersonal abilities.
- Strong problem-solving and critical-thinking skills.
- Highly organized with diligent documentation habits.
- Self-motivated and adaptable to fast-paced, dynamic environments
- Excellent written and verbal communication skills.
- Ability to effectively communicate with both technical and non-technical audiences.
- Strong listening skills with the ability to clarify and respond thoughtfully to questions.
- Proficiency in Microsoft Office Suite (Word, Excel).
Responsibilities
- Lead and manage project timelines, ensuring client expectations are met.
- Identify and resolve roadblocks to keep projects on track.
- Oversee system setup, EDI/SSO projects, and payroll integration.
- Collaborate with your team to ensure seamless system configuration and testing.
- Mentor and coach team members to support their professional growth.
- Facilitate client renewals and guide new implementations.
- Address client concerns quickly and professionally, escalating issues when needed.
- Contribute to improving team processes and procedures.
Benefits
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
