Client Experience Intern

Elmington Property Management • Nashville, TN

13d

About The Position

POSITION SUMMARY: At Elmington Property Management, we do things a little differently. We're not your ordinary property management group and pride ourselves on doing business with smarts while being unexpected. We thrive on showing investors, customers, and residents that property development & management doesn't have to be boring. Most property management companies refer to the team that keeps things running smoothly as "maintenance", but we are NOT most property management companies. Elmington focuses on providing the best service to our residents and our owners! Elmington Property Management Purpose and Core Values: The relentless focus on genuine care and standards of excellence for our residents, guests, and clients is our highest mission. Our common purpose is to make a meaningful impact in the lives of others through selfless service. Our Core Values: Win As One: We treat everyone with respect, kindness, and empathy. Harnessing cross-functional collaboration, we elevate success, understanding the principle ‘good for the hive, good for the bee.’ By Any Means: No matter the ask, we find a way and take total ownership to make it happen. We Forget The Ordinary, by making the impossible ideas possible, consistently going above and beyond, without compromising integrity. Continual Growth: We seize every opportunity to grow and develop as individuals, employees, and as a company. Be Clear, Be Kind: We believe in the kindness of clarity, courageously embracing hard conversations to advance together with shared understanding and transparency. EPM’s Client Experience Intern partners with the Property Operations team to support the development and improvement of systems used to monitor service delivery and performance for EPM’s clients. This role focuses on understanding workflows, identifying gaps, and helping build scalable processes that enhance transparency and consistency in the client experience.

Requirements

• Exceptional verbal and written communication skills to liaise effectively with team leaders, corporate leadership, owners, and residents.
• Outstanding organizational skills to manage multiple priorities, tasks, and deadlines efficiently.
• A passion for chasing excellence and providing exemplary customer service.
• Ability to understand end-to-end operational workflows
• Comfortable working with metrics, reporting, and dashboards
• Strong understanding of business process and client service frameworks.
• Pursuing a degree in Business, Operations Management, Analytics, Management, or a related field
• Interest in client experience, operational excellence, or process improvement

Nice To Haves

• Prior internship, coursework, or project experience is a plus but not required

Responsibilities

• Assist in reviewing current client monitoring, reporting, and service-tracking processes
• Help document existing workflows related to client experience and service delivery
• Support the development of systems and tools that track KPIs, SLAs, and client-facing metrics
• Identify gaps, inefficiencies, or inconsistencies in current monitoring processes
• Assist in creating standardized documentation, reports, or dashboards used for client visibility
• Participate in meetings with Operations and leadership to gather feedback and requirements
• Support continuous improvement initiatives aimed at improving client satisfaction and accountability
• Perform all other duties as assigned.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed