Client Experience Intern

Kairoi Residential•San Antonio, TX

just now

About The Position

CLIENT EXPERIENCE INTERN Seize Your Career Opportunity At Kairoi, we create exceptional living experiences at high-performing multifamily communities that deliver long-term value to investors, associates, and the residents who live there. Our larger organizational mission is to provide opportunities with everything we do. The word “Kairoi” (pronounced Ki-roy) represents moments in time when opportunities are seized. Our team empowers, rewards, and inspires the talented people who make these opportunities happen. What a Typical Day Could Look Like As a Client Experience Intern, you’ll gain hands-on exposure to the strategies, data, and storytelling that support Kairoi’s business development and client relationships. This internship is designed to provide meaningful experience in data analysis, research, and presentation development while supporting the Client Experience team in showcasing Kairoi’s performance, brand, and value proposition. You’ll collaborate with Client Experience Managers and cross-functional partners in a fast-paced, professional environment. You Are the Client Experience Storyteller in Training! Assist in gathering and organizing internal performance data to help identify trends, successes, and opportunities across Kairoi’s portfolio Support the development of case studies that highlight community performance and successful outcomes Help prepare Request for Proposal (RFP) materials and pitch decks by organizing content, conducting research, and supporting visual storytelling Ensure client-facing materials align with Kairoi’s brand voice and presentation standards Conduct market and competitor research within the multifamily industry to support client experience initiatives Assist with mapping client touchpoints to help identify opportunities to enhance the overall client experience You Are the Analytical & Organizational Pro! Learn how to analyze performance metrics and track data over time Support project coordination by managing tasks, timelines, and deliverables using tools like Asana Partner with team members across departments to gather insights and support collaborative projects Build foundational skills in data organization, research, and professional communication Kairoi Internship Program Highlights! Mentorship from Industry Professionals – Learn directly from experienced Client Experience leaders Hands-On Experience – Contribute to real projects that support business development and client retention Professional Skill Development – Strengthen analytical, organizational, presentation, and communication skills Networking Opportunities – Collaborate with professionals across marketing, operations, and leadership teams Real-World Impact – Your work will directly support Kairoi’s growth and client relationships Return for More! – High-performing interns may be considered for future internship or full-time opportunities

Requirements

Currently pursuing a Bachelor’s degree in Marketing, Business, Data Analytics, Communications, Finance, Real Estate Finance, or related.
Strong interest in analytics, storytelling, branding, or client experience
Proficiency with Microsoft Excel and PowerPoint (experience with pivot tables a plus, but not required)
Strong organizational skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Excellent written and verbal communication skills
Must be eligible to work in the U.S. without company sponsorship now or in the future
Able and willing to work the required schedule for the duration of the internship
Must have a valid driver’s license with no major infractions in the past 12 months

Responsibilities

Assist in gathering and organizing internal performance data to help identify trends, successes, and opportunities across Kairoi’s portfolio
Support the development of case studies that highlight community performance and successful outcomes
Help prepare Request for Proposal (RFP) materials and pitch decks by organizing content, conducting research, and supporting visual storytelling
Ensure client-facing materials align with Kairoi’s brand voice and presentation standards
Conduct market and competitor research within the multifamily industry to support client experience initiatives
Assist with mapping client touchpoints to help identify opportunities to enhance the overall client experience
Learn how to analyze performance metrics and track data over time
Support project coordination by managing tasks, timelines, and deliverables using tools like Asana
Partner with team members across departments to gather insights and support collaborative projects
Build foundational skills in data organization, research, and professional communication