Client Experience Coordinator

Richemont•New York, NY

12d•$23 - $25•Onsite

About The Position

Jaeger-LeCoultre, known as the Watchmaker of Watchmakers, is seeking a Client Experience Coordinator to create exceptional and lasting memories for clients. This role involves delivering an outstanding welcome and hospitality throughout client visits, anticipating guest needs, and utilizing the brand's rich history to enhance the experience. The coordinator will offer hospitality services, assist Sales Associates during presentations, and help organize in-boutique client events and unique watchmaking experiences. The position also includes managing daily boutique traffic, preparing client appointments, maintaining client records, and handling inquiries with professionalism. Operational excellence is key, ensuring the boutique meets Maison standards, managing hospitality supplies, and assisting with inventory and product movement. The role requires developing deep knowledge of Jaeger-LeCoultre heritage and values, understanding security procedures, and gathering industry insights.

Requirements

Previous experience in hospitality industry, luxury retail is a plus
Excellent computer skills (Microsoft Office)
SAP knowledge is a plus
Additional language skills are a plus
Excellent interpersonal and communication skills are required
Strong understanding of Customer Service needs
Strong attention to detail with the ability to manage multiple tasks simultaneously and with precision
Self-starter with team-player approach
Collaborative approach with the ability to foster team spirit with a “can do” attitude
Must be available to work retail hours including weekends

Responsibilities

Deliver an exceptional welcome to every client upon entry and ensure outstanding hospitality throughout the client visit.
Anticipate guest needs, ensuring a personalized and refined experience.
Utilize the rich history and storytelling of Jaeger-LeCoultre to enhance the client experience.
Offer hospitality services (refreshments, food, comfort) with attention to detail.
Assist and support Sales Associates during sales presentations to facilitate seamless experience (e.g., running product, gathering sales accessories, gift wrapping, client data capture).
Assist in organizing and executing in-boutique client events and activations.
Together with the Watchmaker, deliver a unique watchmaking experience in the Atelier d’Antoine.
Oversee flow of daily boutique traffic, assisting with appointment scheduling and walk-in management.
Prepare client appointments, ensuring smooth coordination between Sales Associates and clients.
Maintain accurate client records and assist with CRM data input and reporting.
Handle telephone and email inquiries with discretion and professionalism.
Ensure boutique environment meets Maison standards of presentation and ambiance.
Manage hospitality offer and supplies (drinkware, serveware, menus, drinks).
Assist with organization and tracking of client experience tools (gifts, selling tools, catalogs).
Partner with boutique team to ensure proper movement of product in/out of the boutique – shipments, transfers, consignments, while following the correct procedure.
Assist with daily inventory counts and participate in daily opening/closing.
Partner with management and sales team to improve client satisfaction and loyalty.
Develop a deep and fundamental knowledge of Jaeger-LeCoultre heritage and values.
Understand and comply with security and operational procedures.
Gather industry insights and news from the community and competition.