Client Experience Coordinator, Accelerator (FTE)

Invest Ottawa • Ottawa, ON

8d • CA$54,400 - CA$63,200 • Hybrid

About The Position

The Client Experience Coordinator is the first point of contact for early-stage tech companies in the IO Accelerator program, helping startups get the most out of Invest Ottawa’s services. IO Accelerator companies generally have $100K - $2M in annual revenue and are rapidly expanding their teams, customers, and markets. This role involves coordinating onboarding, programming, and events while fostering strong relationships with clients, advisors, and ecosystem partners. The position reports to the Senior Manager, Accelerator Programs & Capital.

Requirements

• Completion of a post-secondary diploma or degree in business or a related discipline
• 2+ years of work experience in a business environment
• Excellent interpersonal skills, including proven strength building and maintaining relationships with stakeholders
• Superb verbal and written communication skills
• Highly organized and adept at prioritizing tasks in a fast-paced environment with sharp attention to detail
• Self-motivated and proactive, with a strong drive to take initiative and achieve results

Nice To Haves

• Strong understanding of startup ecosystems, business acceleration programs, and entrepreneurial support services
• Familiarity with program delivery and event management best practices
• Experience leveraging AI tools such as ChatGPT and/or Claude

Responsibilities

• Build and maintain strong relationships with founders, tech leaders, advisors, and ecosystem partners
• Guide clients through their journey with Invest Ottawa, from onboarding to program completion, including timely responses to inquiries and support requests
• Help clients navigate Invest Ottawa's broader suite of services, including Venture Services and Area X.O
• Coordinate meetings, including recurring check-ins and strategy sessions with clients and advisors
• Plan, organize, and execute program activities such as workshops, advisory sessions, networking events, and pitch competitions
• Manage event logistics, including communications, RSVPs, catering, and technical requirements
• Represent Invest Ottawa at community and networking events, building visibility and strengthening the local entrepreneurial ecosystem
• Identify challenges and recommend improvements to enhance programs and client experience
• Maintain client information, progress, and key metrics in the CRM
• Create and manage surveys to gather client feedback, and support impact reporting

Benefits

• Invest Ottawa and Bayview Yards are determined to provide a barrier-free work environment, starting with the hiring process. If you require accommodation during any phase of the evaluation process, please contact [email protected] to request specialized accommodation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree