Middle Market Client Experience Consultant: Richmond/McLean, VA or Baltimore, MD - Cigna Healthcare - Hybrid

The Cigna Group•Richmond, VA

6h•$66,100 - $110,100•Hybrid

About The Position

The Client Experience Consultant partners with the Middle Market Account Executives to drive retention and growth by helping clients optimize the value they realize from Cigna's products and services. They do this through execution and coordination of activities in support of client operational, health & wellness and service needs. This role requires the individual to reside in a local market and have the ability to regularly commute to a local Cigna Healthcare office (Richmond, VA/McLean, VA/Baltimore, MD).

Requirements

Bachelor’s degree preferred, equivalent experience required.
2+ years’ experience in health-related industry required; to include many or all the following: product knowledge, sales practices, account management and knowledge of administrative operations.
Ability to manage through systems and influence both external clients/brokers and internal matrix partners.
Strong Word, Excel, PowerPoint, SharePoint, Outlook skills required.
Strong oral and written communication skills required.
Strong presentation skills required.
Demonstrated planning/organizational skills; ability to plan for both the long and short term; ability to work on many issues at once and to prioritize work required.
Must reside in local market and have ability to regularly commute to local Cigna Healthcare office (Richmond, VA/McLean, VA/Baltimore, MD)
If residence is in WVA, FL, TX: Ability to obtain Health & Life Insurance license

Nice To Haves

Knowledge of Cigna funding options, benefits structure, and platforms are preferred.
Salesforce & KnowledgeXchange experience preferred.

Responsibilities

Support Middle Market Account Executives strategic selling approach that best demonstrates Cigna Healthcare's value
Develop/Maintain a ‘Trusted Partner’ relationship with Account Executives
Fully understands client needs, develops and executes (in conjunction with internal partners) on actions that addresses the client issues
Maintain in-depth knowledge of Cigna products/solutions/services across all product lines (Dental, Behavioral, Pharmacy, Medical, Clinical, and Wellness & Incentives)
Effectively leverage Expert Advisors (e.g. Client Service Executive, Implementation Manager, Strategic Wellbeing Advisors and others) to deliver on client expectations
Ensure all communications are clear/concise and delivered in a timely and consistent manner aligning with Cigna's strategy and value proposition – may require broad organizational collaboration, influence, and escalation