Client Experience Banker (Teller) - Verdae

Southern First Bank•Greenville, SC

About The Position

This could be the job for you if you enjoy helping others by being knowledgeable and professional and your communication style is factual, polite, and friendly. If the balance between relationships and quality are important and you thrive in an environment where you can learn and be a resource for others, we can’t wait to see what we can do together. We are your perfect company if you value community, integrity, and fun. Our employees enjoy working here because we foster a sense of belonging, our words and actions are rooted in kindness, and our leadership teams interact at every level of the organization. We know our employees have a choice where they can work, and we are grateful that they choose Southern First.

Requirements

Cash handling accuracy.
Proficiency in Microsoft Outlook.
Ability to effectively communicate while displaying the professional demeanor which is identified with Southern First Bank.
Ability to maintain regular consistent and professional attendance, punctuality and professional appearance.
Ability to operate computer and other standard office equipment such as a typewriter, 10 key calculator/adding machine, copier, and fax machine.
Ability to multi-task while maintaining a rapid response rate for acknowledging clients in person as well as incoming calls.
Knowledge of retail banking rules, regulations, policies and procedures
Successful completion of all training deemed necessary by the Bank.

Nice To Haves

High school diploma or equivalent.
Banking Experience, ideally on both the teller and platform roles.
Experience using bank systems: Horizon XE

Responsibilities

Assist in the support of Client Experience Officers by assisting in the daily maintenance of existing relationships. This includes support for Electronic Banking, Mobile Banking, BillPay, HorizonXE, Remote Deposit Capture, Electronic Funds Transfers etc.
Work closely with the Client Experience Officer/Client Experience Relationship Team to handle any client retail deposit needs in the absence of Client Experience Officer.
Research and verify account information and resolve problems for clients as necessary.
Educate clients on bank services, products, and digital capabilities by developing and maintaining a strong working knowledge of all relevant Bank products and services.
Perform standard retail banking responsibilities, such as: safe deposit box services, cash checks, process credit card advances, redeem U.S. Savings Bonds, issue and sign cashier checks and loan proceeds checks, and accept loan payments and deposits, verifying cash and endorsements, and issue receipts.
May include answering and directing incoming client phone calls by discerning the levels of priority as well as escalation of calls to the appropriate team member, as necessary.
Balance transactions at end of day and verifies cash totals