Client Experience Associate

Citi • Atlanta, GA

2d • Onsite

About The Position

This is a developing professional role within Citigroup, requiring individuals who can independently solve complex problems, integrate specialized knowledge with industry standards, and apply analytical thinking. They ensure seamless client onboarding and account opening processes within Citigroup's Banking, Credit and Investments platform. It involves client interaction, operational knowledge, risk assessment, and adherence to regulatory guidelines. The role integrates disciplinary knowledge with a basic understanding of industry practices and aims to develop a working knowledge of industry standards.

Requirements

• 2-5 years of relevant experience.
• Strong Analytical skills
• Strong interpersonal skills
• Ability to manage internal and external relationships
• High degree of engagement and attention to detail
• Ability to manage multiple concurrent deadlines in a dynamic environment
• Excellent verbal and written communication skills.
• Certifications: FINRA SIE, Series 7, Series 66 (or Series 63 & 65) are required or must be obtained within 150 days.
• Bachelor's/University degree or equivalent experience.

Responsibilities

• Partners with Sales teams, and liaises with other internal partners (KYC, AC Opening, Product) to fulfill client requests
• Performs client onboarding & account opening, KYC process management, client relationship management and documentation oversight.
• Deals with most problems independently, having latitude to solve complex issues.
• Communicates complex/sensitive information, breaking down information systematically.
• Achieves sub-function/job family objectives by developing clear understanding of how their team and area integrate with others.
• Assesses and escalates risk in business decisions, safeguarding the firm's reputation and assets (Citigroup, clients) by ensuring compliance with laws, rules, and regulations. This involves adhering to policy, applying sound ethical judgment, and escalating, managing, and transparently reporting control issues.

Benefits

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees