Client Experience Associate
Toronto Blue Jays•Toronto, ON
•Onsite
About The Position
The Toronto Blue Jays are looking for a Client Experience Associate to join their team. This role is focused on delivering a top-tier experience for clients across premium, memberships, and sales. The representative will assist in facilitating the benefit framework and game day experiences within ticketed areas, including on-site and off-site events, experiences, and gifting. This is a part-time contract position, running from approximately June 2026 to April 2027.
Requirements
- University degree or College diploma in sport management, business, marketing or a related field
- A service mindset and passion for creating memorable experiences
- Experience in client service, hospitality and/or other industry related field
- Ability to function in a fast-paced environment and effectively multi-task with attention to detail and sound judgment
- Able to work hours outside of a typical workday (includes evenings, weekends and holidays) is required for executing Toronto Blue Jays game days and other Rogers Centre events
- Strategic thinker with an ability to be proactive and solve problems
- Natural collaborator who works well cross-functionally and in a team environment
- Strong written and verbal communication skills
- Ability to lift and move items up to 50lbs as required, ensuring the efficient setup and breakdown of event materials
- Willing and able to work all 81 Blue Jays home games, including non-traditional hours, evenings, weekends and holidays as required.
Responsibilities
- Assisting with executing client hospitality events and select special projects throughout the season
- Executing gifting touchpoints, giveaway drops and courier deliveries
- Assist with Sales and Service client engagement initiatives
- Assist with gameday experiences; batting practice and other opportunities as they arise
- Execute additional event-day operations as required, including unique suite set-up request or merchandise deliveries
- Collaborating cross-functionally to support our event day staff as needed
- Support suite operations during concerts and major events at Rogers Centre
- Assist with general suite and space maintenance; tracking of artwork & furniture needs throughout season
- Provide client facing service on event day, including resolving fan experience issues and providing leadership with security, catering and fan services staff.
- Assist with coordinating department milestones
- Collaborate with cross-departments and teams as needed and communicate effectively with internal stakeholders
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
Associate degree
