Client Experience & Appointment Specialist

Burns Honda • Evesham, NJ

10d • $20 - $24

About The Position

Burns Honda, South Jersey's #1 Honda dealership, is hiring a Client Experience & Appointment Specialist to join our Business Development Center. This is not a call center job. You'll work with real customers who already contacted us online, by phone, or by text. Your role is to communicate professionally, build trust, and set quality, show-ready appointments using a proven process. If you're confident on the phone, organized, and motivated by clear goals, this is a stable role with real upside. We take pride in professionalism, accountability, and customer care. We operate with structure, invest in training, and hold clear standards. If you want to be part of a dealership that does things the right way, you'll fit here. Submit to and successfully complete MVR, background check, and pre-employment drug test

Requirements

• Strong phone and written communication skills
• Reliable, organized, and coachable
• Comfortable being accountable to metrics

Nice To Haves

• Customer service, hospitality, retail, insurance, or inside sales experience preferred
• Automotive experience not required

Responsibilities

• Communicate with customers who requested information
• Build rapport and guide customers to the next step
• Set quality, show-ready appointments
• Follow structured call, text, and CRM processes
• Maintain accurate notes and follow-up tasks
• Work toward clear daily and monthly goals

Benefits

• Medical, dental, and vision insurance
• Paid time off and paid holidays
• 401(k) retirement plan
• Employee vehicle purchase and service discounts
• Paid training and ongoing coaching
• Consistent, structured schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed