Client Experience Advisor - October 2026 - Moncton, NB - Tangerine

Scotiabank•Moncton, NB

5d•Onsite

About The Position

Being a brand ambassador within our call centre environment means you will be part of a team that provides award-winning service and delivers best in class banking solutions to Canadians. As a Client Experience Advisor, you will engage with clients by providing exceptional support on their daily banking needs, educate them on self-service channels and proactively recommend products that meet their financial needs.

Requirements

Strong oral and written communication skills
High curiosity to help meet clients’ needs and build solutions
Passion for providing an exceptional client experience
Strong problem solving and conflict resolution capabilities
Ability to learn and adapt quickly to contact centre technology
Strong time management and organizational skills
Available to attend training in person, in full for a total for 11 weeks.
Flexibility in working morning, afternoon and evening shifts including weekends and statutory holidays between the hours of 7 am to 12 am (midnight).

Nice To Haves

Experience in retail, sales or other customer service environment is an asset

Responsibilities

Deliver friendly and professional service to clients through inbound, outbound and eService channels in a fast-paced environment
Engage with clients by providing best-in-class support on their daily banking needs, and proactively recommend products that meet their financial needs.
Educate Clients on a wide range of financial products (e.g. Chequing/Savings accounts etc.) and on self-service channels to enable Clients to serve themselves online.
Drive first contact resolution while identifying barriers to excellent service and work towards eliminating them.