Client Executive

Marsh McLennan•Aliso Viejo, CA

1d•Hybrid

About The Position

Responsible for retention of existing business and the development of business within those assigned accounts. Client Service Executive associates act as a leader for the Client Service Team members to include Benefit Analysts and Client Managers. This role involves overseeing ongoing client service activities, meeting with clients to ensure satisfaction, and managing business retention goals. The position also entails developing new business with existing clients by expanding coverage and building strong client relationships. Ensuring client compliance with annual Form 5500 filing procedures, advising the Client Service Team on resolving concerns, and investigating and resolving client and carrier issues are key responsibilities. The role also includes managing plan renewals, coordinating coverage placement, and directing the preparation of employee communication materials. Collaboration with the Client Sales Executive in the marketing process, presenting renewal outcomes, and recommending improvements based on legislation and client concerns are also part of the duties. Conducting employee meetings to communicate benefit options and reviewing legal documents for accuracy are also required. The Client Executive acts as a leader for the Client Service Team, fostering trust, open communication, and team effort. This includes facilitating problem-solving, focusing the team on client requirements, and providing necessary business information for professional development. Ensuring deliverables meet client requirements, cost, and schedule, and working with directors to obtain resources and escalate issues are also critical. The role requires preparing quarterly production and activity reports, maintaining good file maintenance, and establishing positive working relationships with associates and clients.

Requirements

A minimum of seven to ten years’ experience servicing large client group (50+ lives) health and benefit products.
Professional history must show increasing levels responsibility directly related to the performance of the above duties.
Strong familiarity with the Employee Health & Benefits marketplace to include unique business industry needs, educational and professional development associations, carriers, and other broker agencies.
Current technical knowledge and understanding of Employee Benefit federal and state legislation.
Ability to make independent decisions and use good judgment in addressing and servicing client needs.
Strong communication skills with the ability to provide non-technical explanations to technical matters, and summarize and present information in a clear, concise and accurate written and verbal format.
Maintain a valid unrestricted Life and Disability License in California and meet the continuing education requirements.
If involved in the sale of Long Term Care, the individual must maintain the proper certification through continuing education.
Maintain a valid California driver's license and dependable transportation.
Must have knowledge of personal computing with the ability and willingness to learn and use all computer programs as required.

Nice To Haves

Bachelor degree strongly preferred.

Responsibilities

Oversee ongoing client service activities.
Meet with the client throughout the year to ensure a high level of service and that client expectations are being met.
Responsible for meeting business retention goals.
Participate in development of new business with existing clients by rounding out programs with additional and/or increased lines of coverage.
Develop strong business relationships and client trust.
Ensure client compliance with annual Form 5500 filing procedures as applicable.
Advise Client Service Team, if needed, in resolving routine client concerns.
Investigate any reoccurring and non-routine client and carrier concerns and bring to a successful resolution.
Manage the renewal of existing plans.
Coordinate coverage placement through instructions provided to Client Service Team.
Provide direction to Client Service Team in the preparation of employee communication materials.
Advise, inform and involve Client Sales Executive as required in marketing process.
Prepare and present renewal outcomes to the client in a timely manner.
Recommend improvements based on changing employee benefit legislation, suggest strategies to address client concerns, and provide resolutions if discrepancies, errors or inconsistencies are contained within the information.
Conduct employee meetings to communicate benefit options as needed.
Responsible for reviewing contracts, plan documents, Summary Plan Descriptions and other legal documents for accuracy and ensuring all material is sent to client in a timely manner.
Act as a leader for Client Service Team members.
Create an environment oriented to trust, open communication, and cohesive team effort.
Facilitate problem solving and collaboration when faced with client difficulties.
Focus the team on client requirements, familiarizing them with client specifications, work procedures and processes, quality standards, techniques and tools to support performance.
Provide necessary business information to enhance the team’s professional development.
Ensure deliverables satisfy client requirements, cost and schedule.
Work closely with Director of Employee Health & Benefits Division, Benefits Service Manager and Director of Operations to obtain necessary resources to support the team’s requirements, discuss project impediments, and to escalate issues which cannot be resolved by the team.
Prepare quarterly production and activity reports.
Ensure good file maintenance with documentation of account issues and maintenance of the Agency Management System.
Establish and consistently maintain effective and positive working relationships with Associates and clients.